Associate People Partner - PSI Services

**Description** **Title:** Associate People Partner **Location:** US Central Time **Salary:** $65-$70K **_About PSI_** _We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers._ _We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent._ _At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle._ _Learn more about what we do at:_ _https://www.psiexams.com/\_ **About the Role** The Associate People Business Partner provides tactical HR support for the PSI Test Center Channel within the Operations department. This role focuses on day-to-day employee needs of salaried and exempt employees. This role is responsible for ensuring smooth People processes across talent management, employee relations, performance management, compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as a key point of contact for both employees and managers, to address operational HR challenges and supporting the execution and delivery of the broader People strategy. This role is US-based in the central time zone and performed remotely, with occasional requirement for domestic travel to our test center sites. The role reports into a Senior People Business Partner and works closely with the Operations leadership team to ensure that HR initiatives align with business objectives. **Role Responsibilities** + Oversee daily HR operations specific to the Test Center Channel in the US, ensuring alignment with the company's overall strategy and compliance with US labor laws. Knowledge of California state law is critical. + Collaborate with Operations leaders and managers to address employee relations matters, including conflict resolution, grievances, and compliance with employment regulation in a timely manner. + Work with the Operations team to help support them on engagement and culture within our Test Center Channel network. + Act as a trusted advisor to our management team to help resolve issues regarding people, culture and engagement + Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is to the highest standards + Support the transformational change projects within the Test Center Channel, focusing on key People initiatives such as recruitment, onboarding, training, compensation, and fostering an inclusive and supportive culture. + Partner with the wider People Team to identify and address gaps in People processes for the Test Center Channel, aligning globally where possible. + Contribute to the design and execution of onboarding, training, and development programs tailored to Test Center employees. + Work with our TCA recruitment team to ensure we hire high quality, retaining and engaging them through the full life cycle + Ensure accurate employee data management in the HR Information System (UKG) for the US-based Test Centers. + Ensure the timely delivery of HR metrics to the Operations Leadership team, to drive meaningful change and improvements + Act as the primary contact for labor counsel and government agencies on employment issues related to US-based Test Centers. + Assist with client RFP responses as requested, particularly concerning Test Center operations + Ensure that payroll data for Test Center employees is accurate and provided on time to the payroll team **Knowledge, Skills and Experience Requirements** + High school diploma or equivalent required, Bachelor's degree in HR Management related field preferred. + Previous experience in Human Resources environment essential. + Strong experience of managing employee relations cases, end to end is essential. + Good experience in managing HR in a high volume environment across multiple field sites e.g. Retail + Knowledge of different state labor laws, including specifically California state + Ability to learn country-specific labor laws essential, existing contemporary knowledge of employment law preferred. + Experience of working on multiple assignments and prioritizing demands in a high-energy, fast paced environment is essential. + Strong integrity and ability to discreetly handle sensitive, confidential information is essential. + Ability to work with minimal supervision and interact with all levels of the organization preferred. + Strong attention to detail, communication and follow-up skills required. + Experience of working in companies of comparable size and geographical complexity desirable. + Research and data analysis skills desirable. _Proficiency with MS Office is desirable, particularly Word, Excel, PowerPoint and Outlook._ **_Benefits & Culture_** _At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role._ _In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;_ + _401k/Pension/Retirement Plan - with country specific employer %_ + _Enhanced PTO/Annual Leave_ + _Medical insurance - country specific_ + _Dental, Vision, Life and Short Term Disability for US_ + _Flexible Spending Accounts - for the US_ + _Medical Cashback plan covering vision, dental and income protection for UK_ + _Employee Assistance Programme_ + _Commitment and understanding of work/life balance_ + _Dedicated DE&I group that drive core people initiatives_ + _A culture of embracing wellness, including regular global initiatives_ + _Access to supportive and professional mechanisms to help you plan for your future_ + _Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities_ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)