Associate Patient Care Coordinator - St. Petersburg, FL at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions.

Working Hours: Monday-Friday 8am-5pm 

Location: 2812 54th Avenue South, Saint Petersburg, FL 

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer.
• Represents the Company in a professional manner, following all Company policies and procedures.
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Accurately and professionally handles all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
• Receives incoming telephone calls in a prompt and courteous manner
• Performs clerical duties as directed
• Assists with the inventory and maintenance of business office supplies and the completion of business office reports
• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
• Performs other duties as assigned
• Must have consistent, punctual and reliable attendance
• Ability to travel may be required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED or higher
• 1+ year of customer service experience 

Preferred Qualifications:

• Previous medical office experience 
• Knowledge of medical coding 
• Knowledge of business office operations and basic bookkeeping principles
• Knowledge of HIPAA regulations

Soft Skills: 

• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
• Must be able to display excellent telephone/switchboard etiquette
• Ability to multi- task in a high paced environment with good organizational skills
• Ability to follow written and oral instructions and to work with general guidance
• Ability to read, speak, write, and understand the English language fluently

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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