Associate Patient Care Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

The Associate Patient Care Coordinator is responsible for greeting patients as they come into the clinic, answer incoming calls, make outgoing calls to schedule patients for their annual exam, check patients in for their appointment, insurance eligibility, collect copays, scanning documents, and scheduling other appointments. This position is the face of the clinic, and we take pride in our jobs and clinic! If you love what you do and love to help others, then this position is for you!

Schedule: Monday to Friday from 7:00am to 5:00pm (8-hour shifts) the schedule is typically 8:30am to 5:00pm with the flexibility to work early schedule when business requires 

Location: 8041 N Black Canyon Ste I, Phoenix, AZ 85021

Primary Responsibilities:

• Greets patients and visitors in a friendly and sincere manner

• Confirms with patient that patient demographic information is accurate

• Provides new and established patients with all necessary paperwork, i.e., new patient forms, physical forms, etc.

• Scans patient insurance cards and photo id into the medical record

• Provides new patients with information brochure, advance directives, notice of privacy practices form, and release of information form

• Collects appropriate co-pays from patients, writes amount of payment and method of payment (cash, check, bank card) on encounter form and initials the encounter form

• Answers telephone and provides information/assistance or routes caller to appropriate staff member

• Takes phone or visitor messages and delivers to appropriate individual

• Calls patients to change appointments as schedule changes require

• Schedules patient appointments

• Assists office manager with monitoring office supplies

• Performs other related duties as required

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of customer service experience with strong communication skills both in person and via phone

• Beginner level of proficiency in Microsoft Office 

Preferred Qualifications:

• 2+ years of experience working in a medical office 

• Background using EMR or EHR (electronic medical records/electronic health records)

• Knowledge of medical insurances (HMO, PPO, Medicare & etc.)

• Knowledge of Insurance eligibility

• Bilingual Spanish/English  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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