Associate Patient Care Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM 

The Associate Patient Care Coordinator is a vital member of the ProHEALTH clinical office, responsible for ensuring excellent experiences to our patients. This position greets patients and guests, checks patients in, answers phones, and performs a variety of other administrative tasks to support the office needs.

Location: 555 N Broadway, Jericho, NY 11753

Primary Responsibilities:

• Welcomes patients and visitors with a smile and friendly tone

• Checks patients in and out of the clinic

• Verifies patient identity and insurance. Takes copayments in accordance with patients’ insurance plans

• Schedules patient appointments and maintains the schedule as adjustments are required

• Answers phones promptly and professionally. Transfers calls or takes messages appropriately

• Displays complete understanding of patient check-in forms and clearly describes information to patients and visitors as needed

• Generates referrals in accordance with provider directions and office guidelines

• Queues prescriptions for physician approval

• Calls patients to confirm future appointments

• Performs other duties as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher)

• 1+ year of customer service experience in a medical/healthcare setting

• Intermediate level of proficiency with computers, including the use of Microsoft Office 

• Ability to work 40 hours per week between 8:00am - 7:00pm Monday-Thursday, 8:00am – 6:00pm Friday, 8:00am-1:00pm Saturday

Preferred Qualifications:

• 1+ year of medical office experience

• Demonstrated excellent customer service skills 

New York Residents Only: The salary range for New York residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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