Associate Patient Care Coordinator - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.

The Associate Patient Care Coordinator receives direction from Clinic Operations Management.  The Associate Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE).  Ensures all patients are greeted and checked in following standard work, verifying demographics, verifying insurance, collecting copays, and enter charges.  Assists patients and ensures that their experience is a positive one.  Answers telephone call and routes them appropriately and resolves moderately complex issues.

Schedule: Monday through Friday 8:00 am to 5:00 pm, Rotating on a volunteer basis Monday and Thursday extended hours to 7:00 pm.  This is a 40-hour work week.

Location: 9800 West Sample, Coral Springs, FL 33065

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer

• Represents the Company in a professional manner, following all Company policies and procedures

• Uses, protects, and discloses patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

• Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel

• Assists with the inventory and maintenance of business office supplies and the completion of business office reports

• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures

• Intake and Registration of Patients

• Phone and task support role for providers

• Allscripts PM New Patient Registration

• Patient Portal Management

• Performs clerical duties as directed

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ months of healthcare or customer service experience

• Bilingual Spanish and English
• Intermediate proficiency of Microsoft Excel, Word, Outlook and PowerPoint

• Ability to travel 10% of the time to travel to other offices for coverage as needed with reliable transportation

Preferred Qualifications:

• 1 - 2 years of related work experience including data entry
  

• ICD 10 and CPT coding experience
• Previous call center experience using a softphone

• Prior experience with EMR computer applications

• Working knowledge of medical terminology 

   

Soft Skills:

• Strong communication and customer service skills both in person and via phone 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

#RPO, #RED