Associate Operations Implementation Specialist (Hybrid) - California ISO

The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of its employees, and is proud to offer flexible work arrangements. This position would be eligible to participate in a hybrid capacity.

Relocation assistance is available.

Under the close supervision of the Manager, develops the skills, knowledge and ability to participate in change initiatives and projects that impact System Operators. Supports the implementation of system enhancements or policy changes and ensures operational preparedness and readiness for System Operations. Assists with requirements review and analysis, user interface design feedback and review, user acceptance criteria and testing, procedure review and maintenance.

What you will be doing:  

• Supports, learns, and performs duties needed to supplement testing, documenting procedures and Business Practice Manuals, operator training or related activities associated with market applications, advanced power systems applications, and other support legacy applications. Reviews operator enhancement tickets, provides status to teams, and updates the defect tracking system.
• Supports project teams to enable successful implementation of key projects and initiatives from inception to production delivery. Partners with team lead, ensuring System Operations is ready for the implementation based on industry best practices and SDLC methodology.
• Learns and participates in the change management process. Acts as a liaison between IT and Operations to coordinate and communicate a wide variety of change initiatives that have operational impacts. This includes IT hardware projects, off-the-shelf software applications, and technology upgrades. Learns to apply knowledge of System Operations to assess impacts on daily schedules, system conditions, and resources. Gathers and communicates updates from the change management review to the floor and ensures all changes are being communicated and coordinated. Responsible for updating and sending the operations today email daily.
• Participates in process improvement activities to improve department and cross functional processes.

Level of Education and Discipline:

• A bachelor's degree (BA, BS) in Engineering, Economics, Mathematics, Computer Science, or related discipline required.

Amount of Experience:

• This is an entry-level position, no experience required.

Certifications:

• Professional Engineering preferred.

Type of Experience:

• Coursework or experience with business requirements analysis, project management or system testing desired.

Additional Skills and Abilities:

• Demonstrates the ability to work effectively in a team environment as a facilitator and team member. 
• Ability to provide practical and feasible solutions to problems, keeping multiple conflicting considerations into account.
• Strong interpersonal, communication, and writing skills required.
• Strong analytical skills are required, including the ability to effectively communicate complex technical materials and concepts in a non-technical manner.
• Must be able to handle a dynamic and changing work environment and work independently.
• Strong computer skills in Microsoft Office Suite.
• Self-motivated, problem-solving skills and the ability to influence others without direct authority.

The pay range for the Associate Operations Implementation Specialist is $33.35 - $55.58 per hour. 

All your information will be kept confidential according to EEO guidelines.