To Apply: Interested parties should go to our website, https://jcisd.workbrightats.com to complete an online application.

Summary: Provides technical support and problem resolution. Works directly with clients and Engineering team to resolve network and system issues. Supports staff training on-site or remotely as needed. Creates and revises documentation as needed.

Essential Duties And Responsibilities: Work is performed under the general supervision of administration. An employee in this position may be called upon to do any or all of the following: (Does not include all tasks employee may be expected to perform.)

1. Provides technical support and problem resolution in support of network infrastructure and system applications. Works with the Network Engineers to help seamlessly integrate infrastructure throughout the organization and local districts.
2. Identifies and provides preliminary troubleshooting of network performance issues, escalating as necessary.
3. Assists with training of technical support staff in the effective use of network tools and applications.
4. Participates in team meetings for development of long-term plans and practices.
5. Ensures that external and internal regulations and policies governing network and system security are met, including regulations concerning audit ability, e-discovery, and privacy.
6. Assists in troubleshooting and problem resolution for wireless networks, video surveillance, and access control systems.
7. Uses network monitoring tools to proactively identify problems and assist in resolutions.
8. Installs of network, servers, and security equipment.
9. Regular and predictable attendance is required for this position. In-person attendance requirements may vary and will be determined by the supervisor.
10. Provides backup for other positions within the engineering group.

Education And/Or Experience:

• Experience in current Windows, Mac, and mobile operating systems, Microsoft Office, Internet, and other productivity software applications is required.
• Successful experience administering Microsoft AD Group Policy is required.
• Associates degree in a computer related field, or equivalent combination of education, experience and/or industry recognized certifications, is required.
• Experience working with a Microsoft domain environment and systems support is preferred.
• Knowledge and experience working with Cisco network environments is preferred.
• Experience with LINUX is preferred.
• Experience with maintaining Google Apps Domain is preferred.

Employment Date, Salary, and Fringe Benefits: Anticipated employment date is as soon as possible. This is a 52 week position. Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience; new employee salary range is $57,875 - $70,265. Paid health, dental, vision, life and long-term disability insurances, sick, vacation and personal business days.

APPLICATIONS ACCEPTED UNTIL MAY 10, 2024