Associate Manager, Sales and Education Executive - San Francisco Bay Area - Kendo Brands

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.
• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.
• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $68,155 - $85,193 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for a month in the summer and July and December wellness/shutdown weeks for applicable positions.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.

POSITION SUMMARY

The Sales & Education Executive is responsible for all aspects of driving and maximizing sales, training, and education to support all brands within the KENDO portfolio in all retailers. The Sales & Education Executive will ensure assigned stores are exceeding sales targets through high-touch store and advisor trainings, cluster trainings and events for FENTY Beauty, FENTY Skincare, KVD Beauty and OLEHENRIKSEN. This position will develop and build strong relationships with all Retail partners at levels of leadership to maintain excellent client service with their stores.

POSITION RESPONSIBILITIES

DRIVING SALES

• Responsible for driving sales, optimizing in-store merchandising and brand presentation, inventory focus and ensuring 'best in class' execution of brand training and team-selling
• Achieve/Exceed sales targets by focusing on selling behaviors, client insights, techniques, and trainings in-store
  
  • Report metrics/KPI's for key conversion targets post store visits and all client interactions
  • Provide timely competitive feedback and client insight, leveraging technology tools i.e. REPSLY
• Understand opportunities and strategize with Regional Manager to develop business plans to increase sales, planning special events to support brand marketing calendar as needed
• Implement cluster trainings and store-level events to maximize brand and product exposure in-stores
• Conduct Business meetings, elevate inventory issues and oversee visual merchandising standards
• Drive client sales & conversion in all retail partners, to remain flexible to sales needs
• Servicing all clients via in store support in determined key markets inclusive of top selling promos/peak client traffic. Lead in store training & education on product launches & core skus. Drive store level events & market activations to support launches
• Identify Competitive Insights and share reporting through platforms such as Repsly and Survey Monkey
• Effectively Operate within T&E budget exercising good judgement, completing and submitting reports through established processes

ECOMMERCE/DIGITAL

• Drive client sales & conversion across all KENDO ecomm channels as requested
• Proven comfortability and intermediate knowledge of social media platforms such as IG, IG Live, Tik Tok
• Responsible for executing virtual consultations for all brands, delivering exceptional client experience/expertise.
• Provide timely competitive feedback and client insight from virtual consultations leveraging technology feedback tool, IE REPSLY
• Responsible for content creation (internal & social platforms) for all brands as needed

EDUCATION AND TRAINING

• Execute education and brand trainings to drive brand sales, increase brand advisor love and key selling skills for KENDO brands and products
• Fully understand all retailers and KENDO launches to efficiently drive business through store events, retail activations, trainings, and education events
• Present and reinforce a professional appearance and maintain the Company's and Retailer's appearance and dress code standards at all times, frequently changing makeup styles to reflect current trends by wearing seasonal looks
• Provide excellent and courteous customer service to all partners in and out of KENDO

MANAGING RELATIONSHIPS

• Identify field team needs and global issues to KENDO Education team to develop creative solutions while sharing Field and Store voice
• Collaborate with team members to develop best practices, execute large-scale selling events and drive team performance
• Build and maintain in store & field leadership relationships with all retailers

ADDITIONAL RESPONSIBILITIES

• Work within Company expense budgets, following established guidelines and procedures
• Additional duties may be required as assigned
• Ability to travel overnight, when required 20-30% of the time

POSITION REQUIREMENTS

• Bachelor's degree: 2+ years an Account Executive or Brand Trainer is required
• Experience with, and full understanding of, the Sephora & Ulta concept is preferred
• Proficiency in conducting meetings and trainings, as needed, via various communication platforms such as Zoom, Microsoft Teams
• Intermediate Microsoft Office skills, including PowerPoint, Word, Excel & Outlook, and iPad applications
• Exceptional communication skills (presentation/verbal/written)
• Growth mindset, willingness to learn and flexible
• Self-motivated, results oriented, creative thinker
• Proven Leader with ability to grow and thrive in a fast-paced environment
• Must have proof of insurance, current and valid driver's license, and reliable means of transportation