Associate Manager - Express

About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit www.express.com/investor and for more information about our brands, please visit www.express.com, www.bonobos.com or www.upwest.com.

Express is seekinganAssociate Manager to join our team.   

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retailcustomers.  

Key Responsibilities

• Attract, hire, develop, inspire, and retain top talent
• Support an environment, which encourages an exceptionally high level of the store morale.
• Focus all store associates on creating an environment built on team work and inspiring a “one team” mentality.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
• Identify high performing store associates and assist in their growth.
• Develop and maximize the success of store associates to achieve sales potential and customer experience.
• Attract and hire store associates, up to and including Sales Leaders.
• Analyze the business and execute/communicate clear action plans that optimize results.
• Manage all aspects of daily store operations.
• Ensure all store associates have clarity on goals and action plans.
• Provide feedback to help support the creation of clear action plans that optimize results.
• Manage and delegate workload and ensure execution of plans and strategies across the store.
• Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
• Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
• With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
• Support and develop a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed our customer’s expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications 

• Education: High School or Equivalent 
• Years of Experience: 3-5 of relevant job experience 
• Proficient in use of technology (iPad, registers) 
• Meets defined availability criteria, including nights, weekends and non-business hours 
• Meets physical requirements 

Critical Skills & Attributes

• Previous retail experience preferred 
• Proven ability to drive sales results 
• Strong supervisory, communication and customer service skills 
• Minimum of two years relevant experience 
• Prior sales management experience 

Benefits and Compensation  

Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including: 

• Medical, pharmacy, dental and vision coverage 
• 401(k) and Roth 401(k) with Company match 
• Merchandise discount 
• Paid Time Off 
• Parental leave for new moms and dads 

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide. 

Native Americans receive preference in accordance with Tribal Law.

If you are a member of a federally recognized Native American tribe, information regarding the Mashantucket Pequot Tribal and Native American Preference Law (Title 33, M.P.T.L.) can be found here.  Click here to Review.

If you believe there has been a violation of the Mashantucket Pequot and Native American Preference Law, please contact the Express Ethics Hotline at 1-877-571-9743 or ExpEthics@express.com or Associate Relations at AssociateRelations@express.com.

In order to be considered for a position, all candidates must apply for this job online to complete the application process.

An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.