Associate Manager of Family Shelter Programming - Illumination Foundation

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Associate Manager of Family Shelter Programming plays a key role in ensuring the rollout of the family programming that occurs at Illumination Foundation family shelters. They will oversee the Family Navigators at the varies family shelter sites. The Associate manager of Family Programming is responsible for coordinating family shelter intakes with Family Navigators ensuring intakes are completed on time and recorded following program procedures. They will provide communication, scheduling, and logistical support to current community partnerships. Additionally, the Associate Manager of Family Programming will support the Manager of Family Shelters with day-to-day operations on-site across family shelters and perform audits as requested and required for contracts.

The pay range for this position is $27.00 - $32.00 per hour, depending on experience.

Responsibilities

Administrative and client care:

• Complete audits as requested and required for contracts.
• Request shelter referrals from HMIS and the family-coordinated entry system
• Screen all households entering shelter for health insurance. Prompt staff to enroll households not enrolled in health insurance.
• Create case files, physical and electronic, for new participants
• Gather necessary vital documentation from households at intake or identify any documents that will need to be requested
• Communicate with agency partners to schedule programming/classes for families
• Maintain updated & accurate case notes, records, & relevant paperwork on KIPU & HMIS.
• Input and enter all data from screenings and intake on relevant Google Docs, KIPU, and HMIS.
• Track program services for data collection & proof of desired outcomes

Managerial:

• Provide oversight to Family Navigators and ensure that the provision of services are client-centered, trauma-informed and high quality.
• Provide training and support to the Family Navigators
• Support and oversee day-to-day shelter operations and respond to situations as they arise on-site.
• Delegate tasks including intakes, referrals and screenings as needed to Family Navigators
• Coordinate with Family Navigators the attendance and participation to events, screening fairs or clinics facilitated by IF partners
• Coordinate Case Conferencing with program staff
• Monitor case files/notes as necessary to ensure program compliance
• Ensure staff prepare rooms and client spaces for new families entering the shelter program
• Collaborate with other departments at Illumination Foundation as necessary and appropriate, including volunteer and communications departments.
• Complete referral paperwork as deemed appropriate for children and families.

Preferred Experience/Minimum Qualifications

Required:

• Bachelor’s degree in human services, child development or other related field.
• 2 years relevant experience.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.

Preferred:

• Bilingual in English and Spanish preferred
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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