Associate Manager - LuisaViaRoma

Company Background

LuisaViaRoma is an industry leader & innovator that has its roots as a luxury retailer dating to the early 1900s. LuisaViaRoma has been a dominant player in the true luxury segment of multi-brand e-commerce since it started its digital program in 1999, serving upwards of 1 million users from more than 200 countries.

In April 2024, LuisaViaRoma will open its New York flagship at 1 Bond Street in New York City. This New York location will physically anchor the brand in the American market with statement retail while further opening the US digital audience through location-based brand awareness and trust. The New York store extends LVR’s history of innovation by embracing modern retail concepts while retaining elements of exclusivity & discretion for the elite clientele that it will service.

Overview

The Associate Manager position reports directly to the Store Director.

Responsibilities include:

- Portrays themselves with the appropriate representation and integrity of the company, demonstrates outstanding leadership, customer service and communication skills.
- Supports the development and leadership of a team that drives sales and achieves comp store results and profitability through effective training, coaching and motivation.
- Assists in monitoring day to day activities, as well as the efficiency of the sales staff, and is considered a role model by the sales team.
- Remains in compliance with operational and company policies and procedures, and assures all policies are enforced.
- Plays an active supporting role on the development of the sales team with regards to selling tools, being active on the selling floor, building and maintaining relationships.
- Creates a dynamic environment with superlative customer service standards, and assures the store and staff are inviting, professional, and knowledgeable on product and company information.
- Maintains an active social relationship with clients and community.
- Collaborates in the research of events, marketing, and client experience to make suggestions for optimizing our business.
- Supports back of house operations which include inventory, cleaning, maintenance, repairs, security/loss prevention, supplies, POS systems, shipping, receiving and communications systems.
- Consistently demonstrates accountability and leadership in managing the store and its employees, delegates accordingly and provides the staff with a professional work environment.

Experience & Key Competencies:

- Bachelor’s degree in Fashion or Business preferred.
- Minimum of 5 years of experience in management – luxury experience preferred.
- At least one foreign language fluently written and spoken (Mandarin, Russian, Italian are a plus).
- Full understanding of specialty retail, including clienteling, visual merchandising and store operations.
- Computer skills to include operations, retail point of sale system, Word, Excel and email.
- Strong leadership, critical thinking and problem-solving skills.
- Ability to demonstrate strong verbal and written communication skills.
- A positive, outgoing, high-energy personality that is entrepreneurial, sales focused and can effectively partner and support the Store Director and team.

Compensation Range

The base compensation range for this position is $80,000. Health benefits and 401K are included as well. This position is eligible for bonus incentives. Our offer will be based on your relevant experience.