Associate IT Support Technician - Classic Staffing Inc

Houston, TX

About the Job

Provides support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use.

ESSENTIAL JOB FUNCTION

Assists customers and customer departments’ support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments. Identifies problems, applies optimum solutions and communicates the resolutions. Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments.

Education: High School

Source : Classic Staffing Inc