Associate II, Customer Service - Nordson Corporation

Job Summary In the “Order-to-Cash, Customer Service – International” role, the employee will manage all aspects of international customer orders sold in the United States and received from designated country of assignment. Employees in this role are expected to be proficient in entering and monitoring orders to international countries. This role must also have good knowledge of how to perform the duties of standard order, complex order, and phone services desks in order to route information efficiently throughout the OTC organization. Essential Job Duties and Responsibilities * Create and manage international sales orders in SAP in a timely manner according to established goals of the Internatioal Supervisor received via any method from internal and external customers. * Review and enter inbound email/fax orders from international customers for processing * Manage all eNordson and EDI for international accounts * Resolve and coordinate potential escalations involving international warranty, credit/debit, EDI, portal, eNordson intermational account order issues. * Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment * Handle internal and external customer inquiries of inventory stock, price, and delivery status. * Process international order expedite requests, complaint handling, returns, and credits/debits * Execute and monitor requests to pricing managers, material master teams, and customer master teams through pre-defined process within Nordson * Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect * Identify opportunities to enhance and improve their daily tasks * Performs other duties as assigned * Base performance standards against established metrics to drive performance improvements Education and Experience Requirements Education: * Associates degree preferred or equivalent work experience with international customer service is required. Experience: * Three to five years CSR experience preferred * SAP experience preferred Preferred Skills and Abilities * Excellent analytical skills * Maintain a high degree of professionalism when dealing with customers and associates * Excellent verbal communication skills * Excellent organization skills * Good time management skills * Customer focused * Team Player * Accurate * Self-motivated * Computer literate * SAP system knowledge * Able to work under pressure * Have a strong desire “to deliver on time” * Have a hands on and “let’s get it done” attitude Working Conditions and Physical Demands Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Travel Required None