Associate HR Specialist - Act Consulting

ACT Consulting has an immediate need for an Associate HR Specialist with our direct client.

Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to paul@act-info.com or contact us at 860-924-1755 for additional details.

ACT Consulting is a U.S. owned and operated staffing company providing our clients with candidates on a national basis for contract, contract to hire, and direct hire engagements. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.

Location: Berlin,CT (zip code- 06037)

Title: Associate HR Specialist

Duration - 6 + months Contract

Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence. Education/Experience: 0-3 years related experience required. Bachelor's Degree or equivalent

- Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
- Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
- Daily phone work using call management system.
- Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
- Provides accurate, consistent and timely responses to HR process, system and policy requests
- Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
- Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
- Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
- Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
- Performs various tasks as assigned