Associate Director – Salesforce - Humana
Dover, DE
About the Job
Become a part of our caring community and help us put health first
As the Associate Director, Salesforce Technology, you will be at the forefront of devising and executing a winning strategy the drives patient growth for Primary Care. Your deep understanding of how Salesforce communicates with data stores (Mulesoft) will help ensure accurate payments are made to agents and brokers who identify and schedule appointments for new patients to our clinics. Join our team of passionate professionals who are committed to transforming Primary Care through technology and innovation.
The Associate Director, Technology Solutions acts as a liaison and collaborates with the business and functional Salesforce stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates and contractors of Primary Care Salesforce technology teams. Accountable leader for end to end projects delivery of technology roadmap, working in partnership with product managers and business partners. Experience/understanding of API platforms (e.g. Mulesoft), ETL for large data integration, MS SQL query capabiilty to help the team navagate and validate data integrity.
Use your skills to make an impact
Required Qualifications
+ Bachelor's Degree
+ Must have experience working in Salesforce implementation
+ 6 or more years of technical experience leading complex projects
+ 2 or more years of resource management experience
+ MS SQL experience to query database tables to understand the app and data usage.
+ Experience / understanding of API Plarforms (e.g. Mulesoft), ETL for large data integration/migrations.
+ Solid understanding of operations, technology, communications, and processes
+ Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems, and implementing process improvements.
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
+ Must have experience in Cloud, DevOps, Monitoring, UI/UX, and/or Salesforce technologies
+ Must have Agile Scrum leadership background.
+ Excellent verbal and written communication skills
+ Ability to lead, mentor, and coach to develop team members encouraging to speak up
+ Ability to lead the team with excitement in ambiguity and fast pace changes aligning with organizational strategy and goals
+ Eager to learn and passionate about solving customer problems to enable world-class Digital experience using agile methodologies
+ Successful record of delivering complex programs and technology
+ Ability to influence, negotiate, speak up at all levels.
Preferred Qualifications
+ Master's degree
+ Salesforce certifications
+ Champion of Agile Methodologies with working experience
+ DevOps and Cloud
+ Leadership trainings/certifications
Additional Information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$142,300 - $195,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 12-14-2024
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
As the Associate Director, Salesforce Technology, you will be at the forefront of devising and executing a winning strategy the drives patient growth for Primary Care. Your deep understanding of how Salesforce communicates with data stores (Mulesoft) will help ensure accurate payments are made to agents and brokers who identify and schedule appointments for new patients to our clinics. Join our team of passionate professionals who are committed to transforming Primary Care through technology and innovation.
The Associate Director, Technology Solutions acts as a liaison and collaborates with the business and functional Salesforce stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates and contractors of Primary Care Salesforce technology teams. Accountable leader for end to end projects delivery of technology roadmap, working in partnership with product managers and business partners. Experience/understanding of API platforms (e.g. Mulesoft), ETL for large data integration, MS SQL query capabiilty to help the team navagate and validate data integrity.
Use your skills to make an impact
Required Qualifications
+ Bachelor's Degree
+ Must have experience working in Salesforce implementation
+ 6 or more years of technical experience leading complex projects
+ 2 or more years of resource management experience
+ MS SQL experience to query database tables to understand the app and data usage.
+ Experience / understanding of API Plarforms (e.g. Mulesoft), ETL for large data integration/migrations.
+ Solid understanding of operations, technology, communications, and processes
+ Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems, and implementing process improvements.
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
+ Must have experience in Cloud, DevOps, Monitoring, UI/UX, and/or Salesforce technologies
+ Must have Agile Scrum leadership background.
+ Excellent verbal and written communication skills
+ Ability to lead, mentor, and coach to develop team members encouraging to speak up
+ Ability to lead the team with excitement in ambiguity and fast pace changes aligning with organizational strategy and goals
+ Eager to learn and passionate about solving customer problems to enable world-class Digital experience using agile methodologies
+ Successful record of delivering complex programs and technology
+ Ability to influence, negotiate, speak up at all levels.
Preferred Qualifications
+ Master's degree
+ Salesforce certifications
+ Champion of Agile Methodologies with working experience
+ DevOps and Cloud
+ Leadership trainings/certifications
Additional Information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$142,300 - $195,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 12-14-2024
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana