Associate Director-UX Research - AT & T

Job Description:

About Our Team 

You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through modern practices of design and design thinking methods. The Design Technology team acts as a startup inside AT&T.  

This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of the customer as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success.  We need energy, curiosity and a relentless interest in creating the best customer experience! 

Responsibilities

As an Associate Director – UX Research (Product Strategy), you will:

• Lead and support a team in the planning and design of discovery and evaluative research, particularly for strategic product initiatives.
• Collaborate with leadership to define product and UX research strategy and oversee the execution of user research that supports the design and development of AT&T products.
• Manage and mentor a team of UX researchers as they operationalize and perform user research.
• Direct UX researchers in the design and analysis of qualitative and quantitative studies that identify opportunities through actionable insights.
• Work with UX, product and other stakeholders to identify and prioritize research projects.
• Develop goals and success measures to gauge effectiveness of research studies.
• Forecast resource needs to provide necessary capabilities and expertise in support of Design Technology business goals and objectives.
• Innovate methods for sharing insights and democratizing research; and support maintaining research on an insights repository, making research easily accessible across AT&T and fostering an evidence-based, decision-making culture.
• Share research methods, rigor, and best practices to scale research performed by UX, product management, and other teams.
• Support design-thinking practices, workshop facilitation, and translating research to experience requirements with product partners.

Preferred Qualifications

• 8+ years experience performing and leading UX research in a product-development environment.
• 2+ years experience leading and developing UX researchers.
• Expertise in qualitative and/or quantitative research methodologies.
• Experience and knowledge of generative and evaluative research methods.
• Proven record uncovering, synthesizing, and distributing actionable insights that informed product strategy and decisions.
• Experience facilitating cross-functional working sessions and/or workshops with product partners, peers, and stakeholders.
• Strong understanding of working with agile and lean processes with product and development teams. 
• Strong understanding of the Jobs-to-be-done framework.
• Understanding of developing requirements in product strategy and agile delivery using user research and design.
• Experience with product requirements that stem from research and design.
• Highly collaborative with peers, leadership, and direct reports; and ability to effectively engage partners to overcome barriers.
• Excellent communication and mentoring skills.
• MS or PhD in a human behavior-related field (e.g., Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science) or equivalent experience.

Education: Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Human Factors Engineering or equivalent experience.

Experience: Expert- level, real-world experience in design (8-10 years) with working knowledge of managing projects and teams independently.

Supervisory: Yes

Location

This position will be on-site in our Dallas, TX Headquarters, Design Studio and Lab in Austin, TX, or Bothell, WA
 

Application Requirements and Instructions

Please submit a resume, cover letter, and portfolio.

Our Associate Director-UX Research earn between $155,400 - $261,100.00 USD Annual Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.