Associate Director, User Research Practice Leader at AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.

The AbbVie Combination Product Development (CPD) function provides design and development expertise to enable drug delivery systems for AbbVie products. The Human Factors (HF) Center of Excellence within CPD manages the user interface design process and executes usability assessments required to support the successful submission of AbbVie products. Early-stage user research is imperative to inform the user interface design process.

We are looking for an individual with academic training and professional experience in early-stage user research to lead the User Research practice within the Human Factors Center of Excellence.

Overview of Position:

This role is intended to establish and grow a user research practice within the Human Factors Center of Excellence. This individual will be responsible for anticipating and identifying user research needs related to exploration and feasibility assessment of early-stage device technologies, as well as managing the execution of identified research with third-party research suppliers. This individual will be expected to communicate research in an actionable manner to CPD partners and stakeholders and to maintain AbbVies organizational understanding of its users, their use environments, and associated user tasks in a way that is accessible to product development teams. While the position is considered a leadership position (i.e., practice leader), it does not involve direct people management.

The individual will perform the following functions in partnership with internal colleagues and/or third-party HF firms:

• Identify user research needs and opportunities through regular touchpoints with internal stakeholders
• Establish contracts with third-party research firms to conduct user research, such as contextual inquiries, ethnographies, participatory design studies, focus groups, and other early-stage research methods
• In partnership with third-party firms, design and execute user research. Supervise research and review deliverables
• Maintain relationships with third-party research partners. Evaluate needs for additional research partners as they arise
• Keep up to date on state-of-the-art user research approaches
• Socialize findings of research among the organization. Maintain AbbVies organizational understanding of users, use environments, and use tasks
• Work closely with other members of the Human Factors Center of Excellence to inform product development work and streamline communication of research findings

• MS or PhD in Human Factors, Psychology or similar field preferred. BS with relevant experience will be considered.
• Strong working knowledge of user research methods and principles.
• 10+ years experience (with PhD) conducting user research, including hands on experience executing the research and creating deliverables that communicate findings. 16-18+ years of related experience is required with an MS or BS, respectively.
• Excellent written and spoken communications skills.
• Ability to work with a variety of disciplines and teams in fast-paced environments.
• Strong problem-solving and analytical skills.
• Experience in pharmaceutical or medical device product development is preferred.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible to participate in our short-term incentiveprograms.

• This job is eligible to participate in our long-term incentiveprograms

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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