Associate Director, Technology Operations - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology, and its people. The AbbVie International Commercial Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients’ lives. In the role of the Associate Director of Technology Operations, you’ll tackle complex challenges as you develop and diversify your professional experiences while helping others grow and develop their skills.

In this role you’ll be responsible for:

• Defining and executing a comprehensive technology operations strategy for our commercial international technology products, ensuring the availability of systems per SLA.
• Lead a team to reimagine operations using new AI technologies and manage the scaling, deploying, and operating of the ecosystem to multiple affiliates and brand teams.
• Transform management of complex integrated platforms involving multiple technologies, stakeholders and suppliers while interfacing with key commercial BTS leaders to enhance and advance global-scale applications.
• Lead team of technical experts and portfolio managers who drive International Commercial’s agenda and own various critical incidents and problems across eco system.
• Developing a comprehensive understanding of eco system, processes and utilizing this insight to influence eco system operations design.
• Engaging in discussions on various ideas, effectively communicating your operations vision and strategy across the organization.
• Working closely with stakeholders like Product Owners, Affiliates, Customer Excellence, and engineering teams to understand challenges, and opportunities, to conceive scalable and efficient processes.
• Establishing criteria for measuring the success and efficiency of eco system operations and overseeing the implementation and ongoing assessment of these metrics.
• Mentoring and contributing to the talent community at AbbVie, empowering local and cross-functional teams to do their best work.
• Providing thought leadership and contributing to the development of eco system operations strategies, roadmaps, and best practices.

Experiences that make you a strong candidate for this role:

Required

• Bachelor's Degree with 10 years’ experience; Master’s degree with 8 years’ experience; PhD with 4 years’ experience.
• Deep understanding of technology operations management principles and methodologies, with expertise in technology governance, analytics, and product management practices.
• 5+ years of proven experience in a leadership role within technology product management and operations, with demonstrated success in driving the strategic development and management of multiple products.
• Prior experience working within a global team/organization and managing global stakeholder expectations.
• Excellent leadership, communication, and stakeholder management skills, with the ability to inspire and motivate cross-functional teams.
• Strategic thinker with a results-oriented mindset, capable of driving initiatives from conception to execution.

Beneficial

• Work experience in the pharmaceutical industry.

Why Business Technology Solutions?

For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.