Associate Director, Technology Operations - 829 Studios
Boston, MA
About the Job
The Associate Director of Technology Operations oversees and optimizes technical systems, processes, and tools across the agency to support high-quality service delivery, effective resource management, and a seamless staff experience. This role partners closely with agency leaders and operations teams to ensure our teams have the tools and insights needed to produce outstanding work for clients. Leaders will rely on this position to ensure efficient data access, forecasting, and reporting capabilities. This multi-dimensional role requires a high attention to detail, expertise in systems workflows, cross-functional collaboration, and a creative approach to technology-based problem-solving.
Responsibilities and Duties:
Technology
- Platform Management: Troubleshoot and maintain access to agency platforms, including project management tools, creative systems, and ad platforms, ensuring consistent access and functionality.
- MSSP & 3rd-Party Management: Manage relationships with third-party tech providers, overseeing contracts, resolving issues, and ensuring robust support for employees
- Employee Onboarding & Offboarding: Collaborate with HR, MSSP, and department heads to streamline new employee onboarding, ensuring prompt access to necessary systems.
- System Audits & Access Control: Regularly review systems, policies, and credentials to maintain security and access protocols.
- Vendor Evaluation: Act as the primary contact for evaluating and approving new tech vendors to optimize the agency’s technological ecosystem.
Compliance
- Change Management & Training: Lead change management initiatives and organizational training to support system updates and improvements.
- Security Policy: Assist with security policy development, audits, and compliance, including RFP responses and client-requested reviews.
- Data Privacy and Compliance Oversight: Oversight of data privacy practices and compliance with data protection regulations
Agency Operations
- Workflow Automation: Manage low-code/no-code tools (e.g., Zapier, Make.com) to automate workflows and improve business process efficiency.
- CRM & Project Management Oversight: Collaborate with Sales and Operations to maintain CRM systems, project management tools, and pipelines for accurate forecasting and resource allocation.
- Reporting & Analytics: Oversee and enhance internal reporting tools, providing valuable insights into resource allocation and agency performance.
- Resource Management: Improve tracking and allocation systems, including dashboards, project management frameworks, and databases, to streamline resource planning.
- Management: Manage a small team of operations staff that oversee IT, Admin, and other targeted operating functions.
Qualifications & Skills:
- 7 years’ experience in the agency space, with a preference for experience in Operations, Project Management, and IT.
- Cross-Functional Problem Solving: Proven ability to coordinate across multiple functions (Finance, Sales, Operations) to resolve complex issues.
- Experience evaluating, selecting and implementing technology solutions such as CRM, project management, and reporting tools.
- Proficiency with common reporting and integration tools, including both low-code/no-code (Zapier, Make) and common API and database languages (SQL, Python, REST APIs)
- Strong analytical capabilities, with a history of implementing systems that enable better data collection, retention and analysis.
- Strong impersonal skills and demonstrated ability to communicate with a variety of stakeholders.
Benefits and Perks We Provide:
- Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, PA, TN, FL, IL, ID, MO, TX, UT, AZ, CA, and CO.
- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 13 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- 401K Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Receive a personal budget to attend events and conferences.
What We Believe
At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.
Who We Are
829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
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