Associate Director - Servicing and Administration - CEDENT

Alpharetta, GA

About the Job

Title: Associate Director - Servicing and Administration@ Alpharetta, GA
Terms of Hire: Full Time.
Salary: $Open+ Benefits.

Job description
Delivery Manager - Platform and Product Engineering
Who we are…
At CLIENT, we are building the future of payments. As a member of the platform and product engineering and modernization group, you will be part of the team that is passionate about technology and about modernizing the payments landscape. We leverage technology in completely new ways to construct fully automated financial platforms that live in the cloud and take advantage of the latest machine learning, mobile, IoT and advanced capabilities. In fact, we are the engine behind many of the world’s largest financial brands, with award winning platforms that provide service to millions of customers, every single day.
As an Associate Director, engineering your responsibilities will include….
Leading people and teams by supporting their development, managing various innovation initiatives, and providing technical direction across a diverse team of 8-12 product engineers, technical analysts, and automation engineers. You will need the ability to dive deep and have a “hands on” approach to the team and the underlying technology stack. You will also need to have familiarity with open technologies and modern architectural approaches. You will lead in an agile environment where leaders typically focus 20-30% of their time building a positive, energetic culture to keep momentum moving in a positive direction.
Who you are…
You are someone who wants to influence your own development. You are not intimidated by technology; you know how to leverage it and partner with technical experts to build great products. You know what to do to make things happen. Your skills are broad – business, technology, user experience, leadership – and you easily transition between those regularly. You like to leverage modern tools, and a simple but organized process to keep the teams and stakeholders on track and in-line with organizational business and technical objectives. You are also comfortable in a role where you transition seamlessly between managerial activities and low-level technical details, at times dropping into code to help the team meet its objectives while also keeping your skill-set sharp. Some other things we will expect:

Strong experience in software engineering and architectural patterns. Technologies: JavaScript, react.js/native, Java, Docker, REST/JSON, GraphQL, Kafka, RDBMS, AWS, Kubernetes, BPM technologies, open source and many more.
Experience working on large-scale, high volume applications
Experience with contact center solutions and modern approaches in building efficient and cost-effective products
Rapid personal pace with ability to deliver and drive results
Deep understanding of software quality and what it takes to construct resilient and impactful solutions
Strong mentoring capability and communication – both verbal and written
Ability to recruit people, screen candidates and be selective
Active involvement in setting technical and product strategy
Passion to build strong, self-sustaining engineering teams
Energetic, open, and collaborative across all teams and roles
Ability to practice servant leadership which is key to our success and culture

To qualify, you will need to have:
Highly Preferred

Bachelor's degree or equivalent in computer science, information technology or business information systems or related field
Extensive “full stack” software delivery experience (10 years or more) across multiple disciplines – hands-on development , Leading medium to large projects, understanding of infrastructure architecture, experience in agile development, DevOps, and project management...
5 or more years’ experience in a technology focused managerial role with very clear leadership attributes – ability to set direction, grow team members, set goals, prioritize and recruit talent, among others.
Heavy exposure and implementation experience in modern technology, architecture, and automation patterns.
Experience and extensive knowledge in contact center solutions is a Plus.
AWS and/or Kubernetes certifications is a Plus.
High level knowledge and experience in risk management is a Plus.
Fluent, open communication style – speaking, writing, collaborating

What is it like to work in our Team?
Our Platform and Product engineering is a team of advanced technical experts in a variety of fields who work together to incubate new capabilities in a rapid, prototype-oriented environment that emphasizes “product over process”. We’re huge advocates of open source and as a member of the Digital innovation team, you’ll not only work on innovative user experiences, massive data sets and infrastructure at scale, but you’ll also be working with a team of people who represent some of the best and brightest minds in payments. We have a growth culture that emphasizes learning and adoption of technologies that push the envelope, plus an open work environment that emphasizes collaboration across teams. Like what you see? Come join us!
What Are We Looking for in This Role?
CLIENT Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
Typically a minimum of 8 years
related professional experience including a minimum of 3-4 years’ experience in a supervisory position.