Associate Director, Sales Enablement Technology - Humana
Frankfort, KY
About the Job
Become a part of our caring community and help us put health first
Humana's Marketing Organization is seeking an Associate Director, Sales Enablement Technology to join the Retail Marketing team working remote anywhere in the U.S. You will lead and develop a team of 5 marketing professionals that lead the implementation of technology solutions that support the end-to- end agent and market leader experience.
As the Associate Director, Sales Enablement Technology, you will plan, recommend, implement, and optimize market leader and agent experiences and journeys with our sales enablement and communication technology platforms. You will work closely with our sales organization, technology vendors, marketing technology team, IT and other cross functional areas to deliver digital experiences that help drive agent and market leader engagement and differentiate Humana from other carriers.
Responsibilities
+ Drive the creation and execution of a best-in-class market leader and agent experience for education, sales enablement and communication.
+ Drive the vision for how we empower agents, maximizing the capabilities of enablement platforms to drive agent and marketing engagement and impact agent productivity.
+ Understand the agent and market leader journeys and 'jobs to be done' and drive technology strategy and communication strategies that differentiate Humana across the experience
+ Sales Enablement and Communication Technology management
+ Site Architecture and Design
+ Use case development
+ Roadmap development
+ Requirements development and documentation
+ User group definition, development and maintenance
+ Taxonomy and tagging management
+ SaaS vendor management
+ Technology Governance - tagging, business rules, adherence
+ Technology change management
Use your skills to make an impact
Required Qualifications
+ Bachelor's degree in Marketing, Communications, Management Information Systems or related field
+ 15+ years of marketing with some experience supporting a sales organization
+ 10+ years of marketing/sales enablement technology management experience/SaaS platform - Salesforce Marketing Cloud, Highspot, SproutLoud or other sales enablement technology platforms
+ Site Architecture and Design
+ Use case development
+ Roadmap development
+ Requirements development and documentation
+ User group definition, development and maintenance
+ Taxonomy and tagging management
+ SaaS vendor management
+ Technology Governance - tagging, business rules, adherence
+ Technology change management
+ Experience influencing cross functional teams to deliver best-in-class audience experiences
+ Budget and project management experience
+ Strategically oriented, resourceful, influential, innovative and critical thinker
+ Ability to create and maintain relationships with internal and external partners
+ Must be passionate about contributing to an organization focused on continuously improving audience experiences
+ Experience working as a people leader
Preferred Qualifications
+ MBA or advanced degree
+ Prior health insurance industry experience
Additional Information
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
+ As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
+ Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Humana's Marketing Organization is seeking an Associate Director, Sales Enablement Technology to join the Retail Marketing team working remote anywhere in the U.S. You will lead and develop a team of 5 marketing professionals that lead the implementation of technology solutions that support the end-to- end agent and market leader experience.
As the Associate Director, Sales Enablement Technology, you will plan, recommend, implement, and optimize market leader and agent experiences and journeys with our sales enablement and communication technology platforms. You will work closely with our sales organization, technology vendors, marketing technology team, IT and other cross functional areas to deliver digital experiences that help drive agent and market leader engagement and differentiate Humana from other carriers.
Responsibilities
+ Drive the creation and execution of a best-in-class market leader and agent experience for education, sales enablement and communication.
+ Drive the vision for how we empower agents, maximizing the capabilities of enablement platforms to drive agent and marketing engagement and impact agent productivity.
+ Understand the agent and market leader journeys and 'jobs to be done' and drive technology strategy and communication strategies that differentiate Humana across the experience
+ Sales Enablement and Communication Technology management
+ Site Architecture and Design
+ Use case development
+ Roadmap development
+ Requirements development and documentation
+ User group definition, development and maintenance
+ Taxonomy and tagging management
+ SaaS vendor management
+ Technology Governance - tagging, business rules, adherence
+ Technology change management
Use your skills to make an impact
Required Qualifications
+ Bachelor's degree in Marketing, Communications, Management Information Systems or related field
+ 15+ years of marketing with some experience supporting a sales organization
+ 10+ years of marketing/sales enablement technology management experience/SaaS platform - Salesforce Marketing Cloud, Highspot, SproutLoud or other sales enablement technology platforms
+ Site Architecture and Design
+ Use case development
+ Roadmap development
+ Requirements development and documentation
+ User group definition, development and maintenance
+ Taxonomy and tagging management
+ SaaS vendor management
+ Technology Governance - tagging, business rules, adherence
+ Technology change management
+ Experience influencing cross functional teams to deliver best-in-class audience experiences
+ Budget and project management experience
+ Strategically oriented, resourceful, influential, innovative and critical thinker
+ Ability to create and maintain relationships with internal and external partners
+ Must be passionate about contributing to an organization focused on continuously improving audience experiences
+ Experience working as a people leader
Preferred Qualifications
+ MBA or advanced degree
+ Prior health insurance industry experience
Additional Information
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
+ As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
+ Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana