Associate Director, Product Management - Enrollment - Humana
Springfield, IL
About the Job
Become a part of our caring community and help us put health first
Humana is rapidly evolving from an insurance company with elements of health to a healthcare company with elements of insurance. The AD, Product Management, Enrollment Leads all phases of the enrollment product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, leverages data/insights and customer feedback to ensure products are meeting customer needs, adjusting products over time to continue to achieve the desired outcomes.
As a leader within the MPS Product Management organization, this role is accountable for leading a team of 15 Product team members and responsible for coaching, mentoring and building a high performing and engaged Product Management Team.
As a leader within the MPS Product Management organization, this role is accountable for leading a team of 15 Product team members and responsible for coaching, mentoring and building a high performing and engaged Product Management Team.
The ideal candidate:
+ is well-versed in Product Management leadership, practices and tools
+ proven ability to create vision and create a multi-year product roadmap
+ demonstrated experience leading and developing high performing team of Product Managers and Product owners.
+ is familiar with common types/model of Products/Product Lifecycles
+ has experience leading and guiding teams through change
+ Is outcome focused with demonstrated experience in defining, measuring and tracking value metrics
+ has a customer centric mindset with experience with various customer feedback tools and methodologies
+ is able to operate in a highly collaborative Agile Product Delivery environment
+ has experience in and familiarity with Member Enrollment business processes/operations in Health Insurance
+ Experience in leading through agile/product model transformations a plus
Experience working in a Scaled Agile (SAFe®) or equivalent scaled product delivery environment is expected. The ideal candidate is a highly energetic & collaborative individual who, while bringing unique talents to the Organization, works effectively with people and teams of different skill levels, backgrounds and experiences.
This position will report to the AVP, Product within MPS and will lead a multi-level team of 15-20 associates.
Responsibilities:
+ Bring extremely strong product management and technical skills to bear as we invest in technology solutions that positively impact our consumer experience.
+ Lead and guide teams through all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and to achieve success outcomes.
+ Once products are launched, monitor efficacy of products and use customer and business feedback mechanisms to ensure products are meeting customer needs across each customer segmentation.
+ Adjust and advance product portfolio over time to continue achieving product goals and outcomes as well as to drive innovation through anticipating customer needs and desired outcomes.
+ Provide strategic direction and leadership to multiple teams across the program to ensure solutions meet the needs of multiple businesses and associated customers and align with company’s goal
+ Work closely with key business partners (Operations leadership, Portfolio Mgmt, IT, Finance, etc) to build capabilities and prioritize investments.
+ Develop and execute a product strategy that aligns with market trends, customer needs and company objectives and is consistently delivered and executed upon
+ Foster strong partnership with different business segments across organization, engineering, marketing, sales, compliance and other relevant departments to ensure successful product launches.
+ Manage product budget efficiently, making data driven decisions to allocate resources effectively.
+ Make decisions and set agenda for delivering on outcomes, and articulate barriers and challenges and create strategic scenarios for analysis and discussion.
Key Candidate Qualifications
+ Bachelor’s degree or equivalent experience
+ At least 7+ years of overall professional experience in a role with product management, product leadership, platforms, strategic planning
+ The ideal candidate will demonstrate strong knowledge of product management best practices, consumer experience tools, methodologies and framework.
+ Lead intake process to assess, prioritize, measure and track product portfolio. Familiar with LPM processes a plus.
+ This person will also be a strong leader of people with proven success in expanding and elevating the capabilities and performance of the team.
+ Curiosity of continually looking for improvements and innovative, new solutions
+ Strong strategic thinking and problem-solving skills, with the ability to balance short term needs with long-term goals.
+ An innovative mindset, with a strong drive to challenge the status quo, and demonstrated resilience in managing change and transformation
+ Proven ability to build high-performing teams by identifying, cultivating, and motivating top talent
+ Record of success in leading teams in environments of complexity, rapid change, and ambiguity
+ Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences, as well as with technical and non-technical stakeholders.
+ Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome
+ Current or recent experience in the healthcare or insurance industry is desirable, but not required
+ Ability to test strong hypothesis through A/B tests and continuous assessments of member and user behavior and insights through dashboards and analytics.
Use your skills to make an impact
Additional Information
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
· At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
· Satellite, cellular and microwave connection can be used only if approved by leadership
· Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
· Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
· Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$136,200 - $187,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Humana is rapidly evolving from an insurance company with elements of health to a healthcare company with elements of insurance. The AD, Product Management, Enrollment Leads all phases of the enrollment product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, leverages data/insights and customer feedback to ensure products are meeting customer needs, adjusting products over time to continue to achieve the desired outcomes.
As a leader within the MPS Product Management organization, this role is accountable for leading a team of 15 Product team members and responsible for coaching, mentoring and building a high performing and engaged Product Management Team.
As a leader within the MPS Product Management organization, this role is accountable for leading a team of 15 Product team members and responsible for coaching, mentoring and building a high performing and engaged Product Management Team.
The ideal candidate:
+ is well-versed in Product Management leadership, practices and tools
+ proven ability to create vision and create a multi-year product roadmap
+ demonstrated experience leading and developing high performing team of Product Managers and Product owners.
+ is familiar with common types/model of Products/Product Lifecycles
+ has experience leading and guiding teams through change
+ Is outcome focused with demonstrated experience in defining, measuring and tracking value metrics
+ has a customer centric mindset with experience with various customer feedback tools and methodologies
+ is able to operate in a highly collaborative Agile Product Delivery environment
+ has experience in and familiarity with Member Enrollment business processes/operations in Health Insurance
+ Experience in leading through agile/product model transformations a plus
Experience working in a Scaled Agile (SAFe®) or equivalent scaled product delivery environment is expected. The ideal candidate is a highly energetic & collaborative individual who, while bringing unique talents to the Organization, works effectively with people and teams of different skill levels, backgrounds and experiences.
This position will report to the AVP, Product within MPS and will lead a multi-level team of 15-20 associates.
Responsibilities:
+ Bring extremely strong product management and technical skills to bear as we invest in technology solutions that positively impact our consumer experience.
+ Lead and guide teams through all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and to achieve success outcomes.
+ Once products are launched, monitor efficacy of products and use customer and business feedback mechanisms to ensure products are meeting customer needs across each customer segmentation.
+ Adjust and advance product portfolio over time to continue achieving product goals and outcomes as well as to drive innovation through anticipating customer needs and desired outcomes.
+ Provide strategic direction and leadership to multiple teams across the program to ensure solutions meet the needs of multiple businesses and associated customers and align with company’s goal
+ Work closely with key business partners (Operations leadership, Portfolio Mgmt, IT, Finance, etc) to build capabilities and prioritize investments.
+ Develop and execute a product strategy that aligns with market trends, customer needs and company objectives and is consistently delivered and executed upon
+ Foster strong partnership with different business segments across organization, engineering, marketing, sales, compliance and other relevant departments to ensure successful product launches.
+ Manage product budget efficiently, making data driven decisions to allocate resources effectively.
+ Make decisions and set agenda for delivering on outcomes, and articulate barriers and challenges and create strategic scenarios for analysis and discussion.
Key Candidate Qualifications
+ Bachelor’s degree or equivalent experience
+ At least 7+ years of overall professional experience in a role with product management, product leadership, platforms, strategic planning
+ The ideal candidate will demonstrate strong knowledge of product management best practices, consumer experience tools, methodologies and framework.
+ Lead intake process to assess, prioritize, measure and track product portfolio. Familiar with LPM processes a plus.
+ This person will also be a strong leader of people with proven success in expanding and elevating the capabilities and performance of the team.
+ Curiosity of continually looking for improvements and innovative, new solutions
+ Strong strategic thinking and problem-solving skills, with the ability to balance short term needs with long-term goals.
+ An innovative mindset, with a strong drive to challenge the status quo, and demonstrated resilience in managing change and transformation
+ Proven ability to build high-performing teams by identifying, cultivating, and motivating top talent
+ Record of success in leading teams in environments of complexity, rapid change, and ambiguity
+ Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences, as well as with technical and non-technical stakeholders.
+ Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome
+ Current or recent experience in the healthcare or insurance industry is desirable, but not required
+ Ability to test strong hypothesis through A/B tests and continuous assessments of member and user behavior and insights through dashboards and analytics.
Use your skills to make an impact
Additional Information
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
· At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
· Satellite, cellular and microwave connection can be used only if approved by leadership
· Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
· Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
· Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$136,200 - $187,400 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana