Associate Director Primary Care Operations - University of Rochester

GENERAL PURPOSE: The Primary Care Network (PCN) comprises 44 clinics across six counties, provides more than half a million visits annually, and is responsible for caring for more than 250,000 patients. We provide care that promotes the quintuple aim of improving the patient experience (including quality and satisfaction), advancing the health of our regional population, reducing the cost of care, enhancing the provider experience, and addressing health equity. Our vision is to be the primary care system of choice for patients, providers, and staff. The overarching goal of this position is to optimize the operational performance of the PCN’s clinics, guided by the PCN’s strategic priorities. These include improving staff engagement and retention, standardizing practice operations, improving training, and driving workflow efficiency and quality. Reporting to the Director of Practice Transformation of Primary Care, this position requires strong leadership, proven team-building skills, staff training experience, excellent project management skills, and well-developed communication skills. This position leads the operations team, comprising 4 operations managers, and is responsible for directing approximately 200 clerical staff. Additionally, this position manages a small team of medical record staff and a practice operation assistant. **RESPONSIBILITIES** **Directs Practice Operations – 35%** + Promotes a culture of teamwork and excellence across all 44 practices over 7 counties within the Primary Care Network. Engages with site medical directors to understand and address practice challenges. Coordinates the locum physician schedule. + Develops and implements network-wide clerical staff and practice manager orientation and training, workflows, and achieves operational consistency across the PCN. + Directs the integration of newly acquired practice into the PCN. + Promotes ICARE values and behaviors. **Executes against Strategic Goals – 20%** + Assures operations team and practice managers know and work toward the PCN’s strategic priorities. Works with the Director of Practice Transformation to translate these goals into work plans with SMART goals to achieve success. Responsible for demonstrating measurable progress against these goals. **Leads Operations Team -35%** + Mentors, trains, and directs the operations managers to promote team engagement, goal setting, and high performance against the strategic priorities. Assures operations managers are progressing against their developmental goals. + Ensure consistent training, development, and goal setting for practice managers. **Liaison to Ambulatory - 5%** + Works closely with Ambulatory leadership to promote alignment with policies, practices and performance metrics. Maintains relationships with operational leaders of Strong Internal Medicine and Highland Family Medicine. **Manages Patient Attribution and Notification -5%** + Responsible for patient notification and re-assignment of patients when faculty leave the PCN, under the direction of the Medical Director. **QUALIFICATIONS:** + Bachelor’s degree + Minimum of 5 years of relevant experience, preferably practice operations experience, including at least 2 years at a managerial level + Combination of Education and Experience will be considered. + Epic competency + Excellent verbal and written communication and interpersonal skills. + Proficiency and ability to learn new software and skills within a Windows-based environment (MS Word, Excel, Outlook, PowerPoint and SharePoint). + Ability to handle multiple priorities; strong organizational skills and the ability to meet deadlines in a fast-paced environment essential. + Proven team member and ability to build stakeholder consensus in a complex environment. + Must possess exceptional judgment and ability to learn the needs of different components of the UR Medicine Enterprise. + Work independently with minimal guidance. + Demonstrates efficiency in prioritizing assignments, skill in proactively resolving problems and recommending and implementing continuous quality improvement and strong organizational skills. + Strong oral and written communication skills are essential. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $58,000 - $113,000 Annually _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Location:** Strong Memorial Hospital **Full/Part Time:** Full-Time **Opening:** Full Time 40 hours Grade 055 Primary Care Administration