Associate Director of Patient Programs- PCMH and Quality Analytics - Erie Family Health Centers

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Programs team! The Associate Director of Patient Programs – PCMH and Quality Analytics position is responsible for ensuring data-driven population-level quality improvement programs are designed and implemented in a manner that aligns with providing effective, high-quality, and patient-centered care.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Project manage PCMH accreditation process and ongoing maintenance.
• Be the agency lead on NCQA content, including EHR-related content, reporting, and standards.
• Develop and maintain strong collaborative relationships with agency leadership, care teams, and all other stakeholders to ensure open communication, the sharing of information, the examination of current clinical and operational workflows, and implementation of PCMH-focused changes and improvements.
• Measure and evaluate data to determine the ultimate impact of the programs on patient health outcomes and revenue implications, ensuring adequate organizational workflows are in place to support outcomes.
• Through reporting and chart review, identify process gaps, trends, and disparities related to UDS and HEDIS performance metrics, as well as misalignment of payor and agency data.
• Perform other duties as assigned.

Education

Required:

• A bachelor’s degree in public health, business, or health administration is required.

Preferred:

• A master's degree in health care, social work, public health, or business administration is preferred.

Experience:

Required:

• Having successfully gone through the PCMH recognition process.
• Highly proficient with Microsoft Office, including Microsoft Excel.

Strongly preferred:

• NCQA PCMH Content Expert Certification (CEC).
• Project management experience.
• Experience using Epic Software a plus.
• Quality Improvement or Process Improvement trainings or certification (ex. Lean Six Sigma, Institute for Healthcare Improvement, etc.) a plus.

Skills and Knowledge

• Implement change within Erie Family Health Centers.
• Objectively evaluate and document program effectiveness.
• Integrate Programs with other services provided through the Health Centers.
• Ability to develop and track budgets.
• Ability to plan, organize, implement, evaluate, and modify program needs.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.