Associate Director of Operations - Cramer

As the Associate Director of Operations, you’ll play a pivotal role in supporting our dynamic B2A events, experiential & marketing projects. You’ll be responsible for financial oversight, budgeting, and logistics for projects exceeding $40m annually. As a business minded leader, you create and oversee projects budgets to ensure the balance of client experience, profitability, and executional excellence. You see the big picture and sweat the details. You’re driven by the success of our projects, clients, teams, and business. You serve as a strategic solutions-minded expert to help drive new business growth & successful project outcomes. You have a passion for live event production and knowledge of large-scale AV equipment, design, and labor. You’re comfortable with ambiguity and can juggle multiple projects while ensuring we meet project deadlines. You’ll help design and implement new processes to adapt to the rapidly changing needs of the organization.

As a team member, you lead with heart and compassion. You thrive on collaborating across teams to ensure all project and business needs are met. You find purpose learning new things & solving complex challenges. You’re an energetic, positive, and adaptable leader who builds relationships and trust across teams to deliver successful outcomes. You’re passionate about live events, content, and experiences. You enjoy the process and have fun in the pursuit of excellence. You love what you do, and it shows.

This role requires 4 days/week on site in Norwood, MA.

Key Responsibilities:

Budget and Financial Management

• Partner with the Sales, Account, and Project teams to create, update, & maintain comprehensive project budgets and scope details for our Event, Virtual Event, Experiential, and Marketing services exceeding $40m annually
• Meticulously manage project budgets, ensuring profitability while delivering exceptional client experiences.
• Make strategic decisions around budgets & solutions including discounts to balance organizational capacity with business growth goals.
• Anticipate project requirements and expenses details
• 3rd party vendor management, contracting, cost approval, and negotiation
• Proactively monitor project health, burn, and financial accountability
• Lead out the project financial audit, reconciliation, and billing

Logistics & Process Management

• Oversee all project logistics planning, details, vendor relationships, & event crewing for seamless delivery, quality, & excellence
• Implement new processes & tools to ensure efficient and successful project delivery.
• Compile and review project analytics and recommend pricing and process updates
• Ensure data accuracy & compliance across all systems and tools
• Facilitate project implementation meetings and debriefs

Communication & Collaboration

• Collaborate on Project Solutions to ensure scope alignment across teams
• Manage cross-functional communication on key operational and project details.
• Mentor and develop team members, fostering a culture of excellence and continuous improvement.
• Ability to foster trust and build relationships at all levels through teamwork, transparency, & candor

Requirements

• Minimum of 5 years of professional work experience in event operations, event management, project budgeting, project management or related field 

• Strong organizational skills with excellent attention to detail  

• Proven ability to handle multiple projects simultaneously and meet deadlines  

• Business Acumen: Strong understanding of business operations, financial principles, and strategic planning. 

• Technical Expertise: Proficiency in project management tools, financial software, and AV staging equipment and processes.  

• Passion for Events: A genuine enthusiasm for live events, experiential marketing, and creating unforgettable experiences. 

• Leadership Skills: Proven ability to lead and motivate teams, build relationships, and influence decision-making. 

• Problem-Solving: A creative and analytical mindset to overcome challenges and find innovative solutions. 

• Proficiency: in Microsoft Excel & Microsoft Office suite, Resource management tool experience a plus.  

• Communication: Strong written and verbal communication skills 

• Positivity: Willingness to laugh, learn, collaborate, & grow  

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account, including employer contribution
• Retirement Plan (401K) with company match
• Profit Share Bonus Plan
• Life Insurance
• Paid Time Off
• Family Leave
• Short Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted membership to Lifetime Fitness
• Generous onsite café
• Paid holidays