Associate Director of Events - Lake Nona Wave Hotel

Lake Nona Wave Events Sales Manager is responsible for proactively selling and contracting social and corporate events. You will create and nurture relationships with new and existing clients, Lake Nona Wave Hotel team members and our partners and vendors. You will manage the experience for event customers, acting as a main point of contact for the customer while communicating effectively with all related team members. You will be responsible for creating unmatched, unexpected experiences for customers and inspiring happiness in all that you do.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy unlimited Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary Convenience and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Essential Functions:

• • Strategically solicit corporate and social event business in the local and regional area
  • Quickly and professionally responds to all event enquiries
  • Establishes strong rapport with clients, maintaining strong communication throughout the sales process
  • Develops close relationship with clients to determine needs, expectations, etc.
  • Works closely with the Area Director of Events as well as accounting to ensure billing and deposits are made timely according to contract
  • Utilizes Delphi to track inquiries, communication with clients and deadlines
  • Conducts sales calls, webinars and presentations to potential clients
  • Attends local trade shows, networking events and wedding fairs representing the hotel appropriately.
  • Coordinates and conducts site tours for potential clients
  • Follow up with clients following event for client feedback
  • Responsible for reaching budgeted monthly and quarterly goals as assigned
  • Handles walk-in inquiries.
  • Maintain and execute all defined booking standards and criteria.
  • Execute approved catering contract and all terms and conditions.
  • Create and maintain all Banquet Event Orders, changes, and special requests.
  • Develop menus and agendas, ensure BEO’s are complete with all pertinent correspondence.
  • Be the on-site contact for clients to ensure their satisfaction with set up and event timing.
  • Work directly with the Area Director of Events for any event reporting, logistics, or miscellaneous requests.

Qualifications:

• Extraordinary networking and client relation skills and good knowledge of the local corporate catering market.
• Extensive knowledge of Food and Beverage etiquette, guest relations and luxury service standards.
• Must have computer skills and exceptional verbal and written communication skills.
• Must be well organized, have strong attention to detail, and the ability to direct others and lead by example.
• Sales-oriented and exceptional interpersonal skills to provide overall guest satisfaction.
• Four (4) year degree or equivalent education and experience.
• Previous Food and Beverage catering event management experience required.

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

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