Associate Director, Email Product Owner - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

The Digital Lab Email Product Owner is part of the Channel Platforms & Content Optimization team and will be responsible for onboarding, training, and leading a team of email specialists who create emails for non-personal promotion and home office and field communications with healthcare professionals, consumers, and patients.

Responsibilities include:

• Onboard, train, and lead high performing team of email specialists who are responsible for iterative email creation, management, and oversight of brand emails including confirming requirements with brand marketing, creating emails, routing through the material review process for approval, sharing project plans and project status reports, conduct status meetings, follow up / communicate with all stakeholders to ensure on-time, flawless execution of emails.
• Support needs and delivery plans with Consumer, Patient and HCP CRM team members to drive effective end-to-end campaign planning and deliver flawless execution of the email content.
• Manage, coach, and develop team to:
  • Learn the business for their respective therapeutic areas/brands.
  • Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
  • Proactively manage workload and continuously look for ways to improve brand emails to meet brands' objectives and goals by reviewing performance, identifying optimization opportunities, and communicating them to the marketing team.
  • Develop and maintain project documents, timelines, proofing checklists, and status reports.  Possess minute-by-minute knowledge of all work in progress, and identify risks and ways to mitigate issues.
  • Partner with cross-functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute emails.
  • Document change requests, notify the team, and understand timeline implications.  Seek standardization, automation, and process improvement wherever possible to deliver on the vision for the team of faster, better, cheaper year over year.
• Prioritization workload across team members, support several brands at a time, and can constantly shift gears to address current and future business needs.  Ensure the team provides exemplary customer service while setting and maintaining client expectations.
• Manage budget for enterprise support and manage email tool licenses across AbbVie and agency partners.
• Ensure high quality, on-time, and error-free implementation, testing, and QA of emails within the email creation platform.  Employ standard quality control processes and procedures throughout the entire setup process to ensure accuracy and completeness.
• Oversee and support Issue Management from identification through resolution and ensure corrective/preventative action is implemented for email builds, rendering, and campaign tracking. 
• Create, own, and maintain the email product playbook, enhancing our ways of working overtime to further reduce timelines and handoffs to increase speed to market.  Ensure all teams creating email, internal and external, are following the playbook which covers capturing/documenting requirements, email workflow process, and ensuring we maintain high 1st pass rates and socialize across the organization,
• Collaborate with various internal/external leaders to define, execute, and optimize email creation and processes.  Cross-functional teams include Brand Marketing, Strategy, Business Technology Solutions, Marketing Analytics & Business Insights, and Creative and Digital Agencies.
• Keep abreast of 1:1 marketing and email industry best practices and new technology by participating in professional organizations, as well as attending industry seminars and conferences.  Provide thought leadership, recaps and how industry advancements can be applied to AbbVie.
• Prepares well-organized, clear, and concise communications and sets clear expectations. Conducts quarterly business reviews and audits with leadership.
• Manage migration to email platform for holistic enterprise-supported standardization of email build approaches and email capabilities.
• Evolve and own the Knak platform and deliver incremental capability improvements as needed to support the business.
• Assess and monitor long-term capability needs and drive improvements in the operating model, capability support model and team support
• Drive resource management and capacity planning year over year to ensure effective support for the overall workload and volume of work managed by the team.

Key AbbVie Leadership Competencies:

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns, fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.

• Bachelor’s Degree in Business or Marketing or equivalent experience
• 10+ years of experience of Email Marketing Experience creating, building and executing emails
• Experience building and leading high performing team (3+ years’ experience) of email specialists
• Digital marketing or interactive agency experience is a plus
• Ability to think strategically with a strong ability to execute and exceed stakeholder expectations and project goals.
• Ability to work and lead initiatives independently without day-to-day supervision.
• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
• Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively
• Expert knowledge of email with HTML/CSS experience and email rendering tools (ie. Litmus, etc.)
• Excellent written, verbal, and interpersonal communication skills
• Experience in Pharma preferred but not required.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

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• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.