Associate Director- Business Systems Manager - Humana
Concord, NH
About the Job
Become a part of our caring community and help us put health first
The Associate Director, Business Systems Analysis performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Associate Director, Business Systems Analysis requires a solid understanding of how organization capabilities interrelate across department(s).
The Associate Director- Business Systems Manager will report into the Procurement Center for Enablement ('C4E') and manage a team responsible for deploying, maintaining, analyzing, and measuring the effectiveness of both new and existing Source to Pay and Procurement systems, and developing sustainable, repeatable, and quantifiable business system related process improvements. The Manager of Business Systems will work within specific guidelines and procedures in partner with Information Technology; apply advanced technical knowledge to solve moderately complex problems; establish and overall strategic roadmap surrounding process and technology for Humana's Source to Pay operations and Enterprise Procurement and Supplier Management functions.
Key Responsibilities/Accountabilities:
+ Lead/Manage technical implementations focused on continuous process improvement, simplification, system enhancements, improving quality, governance, and controls, while maximizing resources and improving efficiency and productivity
+ Develop and determine project objectives, approach, resources, schedules, and goals.
+ Proven ability to lead, facilitate, prioritize, negotiate, problem solve, and inspire team members in a matrixed environment
+ Leverage internal and external resources, as part of the operating model, to deliver results in the most effective and efficient way
+ Work closely with Information Technology, Procurement Operations, Sourcing, Contracting, Category Management, Finance, and Corporate Payables to ensure a seamless end-to-end experience for associates
+ Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (Big data, cloud strategy, Advanced data science, AI, ML)
+ Prioritize, problem-solve and address issues that arise, deliver guidance / training on processes and systems, provide subject matter expertise and insight on future projects and other initiatives that involve or impact Source to Pay functions and closely-knit business partners
+ Develop, execute testing strategies, and maintain DEV/TEST/PROD environments in multiple systems
+ Complete managerial responsibilities that include mid-year and year-end reviews, timesheet review/approval, PTO management, and one-on-one discussions as needed
+ Motivate, coach, engage, and develop associates
+ Serve as a systems subject matter expert resident on various cross-organization committees
+ Work cross functionally on integration acquisitions
+ Function as a Procurement systems liaison, partnering with associates from other business areas on special projects.
+ Identify and drive Source to Pay projects to solve problems, increase productivity, create visibility, and improve controls
Use your skills to make an impact
Required Qualifications
+ Bachelor's degree or equivalent combination of education and experience
+ 7 or more years of experience in systems management, deployment (with business focus), implementation and program management
+ 5 or more years of people management experience
+ 3 or more years of technical process automation, project management, data analysis
+ Experience with tools such as Oracle, COUPA, Salesforce, iCertis, Microsoft PowerBi, SaaS applications
+ Experience working with big and complex Source to Pay systems environments, Finance and AP teams
+ Superb verbal and written communication to senior and executive leadership
+ Strong organizational skills and ability to manage medium, cross-functional teams of 5+ people
+ Strong analytical and critical thinking skills
+ Forward thinker and initiative-taker who thrives on new challenges, imagines solutions, and adapts quickly
Preferred Qualifications
+ Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering, or related field
+ Proficient in Microsoft Office applications including Power Point, Teams, SharePoint
+ Advanced in Microsoft Excel, Monday.com and other project management tools
+ Through understanding of business concerns to oversee translation into technical inputs
+ Proven relationship-building and maintaining strong working relationships with IT, and key stakeholders
+ Strong credentials and demonstrated success in Procurement systems strategy and Enterprise Architecture
+ Prior experience working in a system analytics and/or data warehousing environment
Additional Information
Why Humana
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
+ Health benefits effective day 1
+ Paid time off, holidays, volunteer time and jury duty pay
+ Recognition pay
+ 401(k) retirement savings plan with employer match
+ Tuition assistance
+ Scholarships for eligible dependents
+ Parental and caregiver leave
+ Employee charity matching program
+ Network Resource Groups (NRGs)
+ Career development opportunities
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,800 - $174,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Associate Director, Business Systems Analysis performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Associate Director, Business Systems Analysis requires a solid understanding of how organization capabilities interrelate across department(s).
The Associate Director- Business Systems Manager will report into the Procurement Center for Enablement ('C4E') and manage a team responsible for deploying, maintaining, analyzing, and measuring the effectiveness of both new and existing Source to Pay and Procurement systems, and developing sustainable, repeatable, and quantifiable business system related process improvements. The Manager of Business Systems will work within specific guidelines and procedures in partner with Information Technology; apply advanced technical knowledge to solve moderately complex problems; establish and overall strategic roadmap surrounding process and technology for Humana's Source to Pay operations and Enterprise Procurement and Supplier Management functions.
Key Responsibilities/Accountabilities:
+ Lead/Manage technical implementations focused on continuous process improvement, simplification, system enhancements, improving quality, governance, and controls, while maximizing resources and improving efficiency and productivity
+ Develop and determine project objectives, approach, resources, schedules, and goals.
+ Proven ability to lead, facilitate, prioritize, negotiate, problem solve, and inspire team members in a matrixed environment
+ Leverage internal and external resources, as part of the operating model, to deliver results in the most effective and efficient way
+ Work closely with Information Technology, Procurement Operations, Sourcing, Contracting, Category Management, Finance, and Corporate Payables to ensure a seamless end-to-end experience for associates
+ Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design (user-centric experience design), and technology (Big data, cloud strategy, Advanced data science, AI, ML)
+ Prioritize, problem-solve and address issues that arise, deliver guidance / training on processes and systems, provide subject matter expertise and insight on future projects and other initiatives that involve or impact Source to Pay functions and closely-knit business partners
+ Develop, execute testing strategies, and maintain DEV/TEST/PROD environments in multiple systems
+ Complete managerial responsibilities that include mid-year and year-end reviews, timesheet review/approval, PTO management, and one-on-one discussions as needed
+ Motivate, coach, engage, and develop associates
+ Serve as a systems subject matter expert resident on various cross-organization committees
+ Work cross functionally on integration acquisitions
+ Function as a Procurement systems liaison, partnering with associates from other business areas on special projects.
+ Identify and drive Source to Pay projects to solve problems, increase productivity, create visibility, and improve controls
Use your skills to make an impact
Required Qualifications
+ Bachelor's degree or equivalent combination of education and experience
+ 7 or more years of experience in systems management, deployment (with business focus), implementation and program management
+ 5 or more years of people management experience
+ 3 or more years of technical process automation, project management, data analysis
+ Experience with tools such as Oracle, COUPA, Salesforce, iCertis, Microsoft PowerBi, SaaS applications
+ Experience working with big and complex Source to Pay systems environments, Finance and AP teams
+ Superb verbal and written communication to senior and executive leadership
+ Strong organizational skills and ability to manage medium, cross-functional teams of 5+ people
+ Strong analytical and critical thinking skills
+ Forward thinker and initiative-taker who thrives on new challenges, imagines solutions, and adapts quickly
Preferred Qualifications
+ Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering, or related field
+ Proficient in Microsoft Office applications including Power Point, Teams, SharePoint
+ Advanced in Microsoft Excel, Monday.com and other project management tools
+ Through understanding of business concerns to oversee translation into technical inputs
+ Proven relationship-building and maintaining strong working relationships with IT, and key stakeholders
+ Strong credentials and demonstrated success in Procurement systems strategy and Enterprise Architecture
+ Prior experience working in a system analytics and/or data warehousing environment
Additional Information
Why Humana
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
+ Health benefits effective day 1
+ Paid time off, holidays, volunteer time and jury duty pay
+ Recognition pay
+ 401(k) retirement savings plan with employer match
+ Tuition assistance
+ Scholarships for eligible dependents
+ Parental and caregiver leave
+ Employee charity matching program
+ Network Resource Groups (NRGs)
+ Career development opportunities
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,800 - $174,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana