Associate Director BTS, Immunology Patient Access Solutions, Hybrid - AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose

Join us in our quest for professional growth and fulfillment, at an organization that passionately nurtures prosperity, technological advancements and, most importantly, its people. Welcome to the realm of AbbVie Business Technology Solutions (BTS), where we weave the threads of digital transformation into tapestry of innovation that directly touches the lives of patients in need. Associated Director BTS, Immunology Patient Access Solutions, you will fearlessly confront intricate obstacles, unraveling their complexities while expanding your horizons. Moreover, you will have the extraordinary opportunity to empower others, fostering their growth and igniting the spark of their potential. Join us in this extraordinary expedition, where every step forward is a leap towards a brighter future.

Responsibilities

Program Management and Accountability:

• • Collaborate with cross-functional teams and BTS teams to successfully plan and deliver strategic programs for patient services in Immunology area.
  • Think and act like a strategic technology consulting partner who works alongside business in discovering, understanding and clarifying business needs and translate those needs into meaningful solutions for AbbVie.
  • Actively engage in developing technology roadmaps, evaluating solutions, building partnerships and enabling capabilities for patient services function.
  • Establishes periodic business reviews with key stakeholders, executive sponsors, and working team members to share program oversight, timeline & budget tracking, and progress updates.
  • Oversee all aspects of projects like scope, estimates, requirements, changes, testing & validation, go to market and communication across different phases to ensure delivery of effective solutions. Manage people, budgets, timelines and risk to ensure overall program is delivered smoothly.
  • Participate in BTS financial planning cycles to ensure the appropriate needs are tracked, supported via business case, funds are managed and monitored effectively against planned objectives.

Techno-Functional Consulting:

• • Brings deep understanding in commercial processes & capabilities like Benefit verification, prior authorization, claims adjudication, innovative payment technologies, pharmacy & medical billing, understanding of commonly used standards (NCPDP, FHIR, HL7, HIPAA) to address evolving needs of our patient services function.
  • Brings in-depth understanding of integration between CRM solutions/platforms, data solutions , AI/ML, mobile solutions and analytics solutions in delivering best-in-class  patient experience across the patient journey. 
  • Collaborates with BTS leadership, Business partners and Vendor partners to conduct periodic benchmarking exercises against industry trends/standards to ensure a drive for capability evolution and operational excellence.
  • Continues to develop and manage effective knowledge forums for sharing trends that impact BTS strategy and roadmap; collaborate with business to adjust BTS roadmap.

Relationship  & People Management:

• • Builds collaborative relationships and effectively interacts with business and/or technology senior leadership and vice to ensure alignment and support for technology initiatives. Communicate complex technical concepts clearly and effectively to non-technical stakeholders.
  • Interacts well with diverse groups across business and technology functions and maintains strong working relationships with internal and external collaborators.
  • Lead team of Product owners, business analysts and technical experts who drive patient services agenda and own various critical applications across eco system.
  • As a manager having people management responsibilities establish open and honest communication channels with direct team members, ensuring transparency in objectives, expectations, and feedback. Set clear and measurable goals for team members, providing regular performance feedback and conducting evaluations based on objective criteria.
• • Promote an inclusive and diverse workplace, valuing different perspectives and encouraging equal opportunities for all team members.

 Demonstrate Behaviors:

• • Consistently demonstrates AbbVie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership.
  • Effectively utilize all available resources, either within or outside of direct span of control, to manage diverse workload, maximize productivity and encourage innovation.
  • Ensure the technology team operates with accountability, integrity, and a commitment to ethical standards. Monitor and enforce compliance with relevant regulations and industry standards.

As an esteemed technology leader, you possess a comprehensive understanding of the convergence between life sciences, commercial activities, patient services, technology, and operations. Over the years, you have leveraged this expertise to drive transformational improvements in business team performance. Your ability to lead cross-functional teams, influence colleagues, and manage the interplay of people, processes, and technology ensures that patient therapies are delivered swiftly and effectively.

Solving problems with fresh and innovative solutions utilizing your analytical prowess brings you immense fulfillment. Your excellent communication and interpersonal skills allow you to articulate complex ideas effortlessly. With your wealth of experience, you are the go-to person for inventive solutions when challenges arise.

Your collaborative and creative nature inspires teams to consistently produce high-quality work on time. Additionally, you have a keen interest and specialized knowledge in the clinical development process, further enhancing your versatility and contribution to the field.

• Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience
• A relevant bachelor’s degree in computer science, information systems, data science, business administration or a related discipline. Master’s degree is highly preferred. 
• Strong analytical and problem-solving skills are essential. The candidate should be able to understand complex business processes, identify areas for improvement, and translate business requirements into technical solutions. The candidate should be able to evaluate options and make informed decisions to drive successful outcomes.
• Experience working with top-tier consulting firms is highly desirable. The individual should have breadth of experience in access & reimbursement processes e.g. claims adjudication, benefit verification, prior authorization, copay assistance and payment tech, medical billing, financial assistance etc. The individual should be able to demonstrate his experience through key initiatives and case studies.
• Experience in digital solutions and connected ecosystems like consumer digital journey, customer data platform, consumer apps/devices, consumer campaign and omni-channel marketing, consumer campaign.
• At least 10 years of experience in business relationship management, demand planning, defining IT roadmap, needs prioritization, purchasing and sourcing IT solutions and financial planning.  The individual should be adept at converting ideas into solutions, managing scope, business blueprints and requirements.
• At least 5 years of experience in business relationship management and demand planning.  The individual should be able to work with less than perfect information and devise plans, organize charter, lead people, secure funding, do detailed planning and communicate value to stakeholders. 
• Excellent communication and interpersonal skills are necessary to effectively collaborate with stakeholders at all levels. The ability to translate technical concepts into non-technical language is of utmost importance.
• People leadership including performance management and development. 3-4 years supervisory and employee development experience. 2-3 years strategic IT planning experience

Preferred

• • Product owner /Scrum master certification is preferred 
  • Understanding of SalesForce platforms like Data Cloud, Market Cloud, Agentforce 
  • Understanding of Cloud, data, AI/ML, GenAI, functional and technology stack.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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