Associate Director, Behavioral Health(Substance Use Care and Prevention Program) at Open Door Family Medical Center

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org.

Open Door is seeking an Associate Director, Behavioral Health (Substance Use Care & Prevention Programs). The Associate Director is responsible for the operational and clinical oversight of Open Door’s substance use care and prevention and co-occurring disorder (substance use and mental health) programming. Services include individual and group clinical treatment and support, specialized care management, and educational campaigns. The Associate Director will help set the vision and strategy for this service line and ensures that services are fully integrated across all sites/departments/programs and are provided according to the patient-centered medical home model, with an emphasis on patient-focused, team-based care. Primary responsibilities include personnel management, program management, the provision of direct clinical care, and behavioral health consultation.

DUTIES AND RESPONSIBILITIES

PERSONNEL MANAGEMENT

• Provides supervision (including clinical supervision), coaching and mentoring to direct reports
• Oversees human resource management activities including staff recruitment, orientation/training, and competency/performance evaluation programs
• Ensures that that staff perform duties in accordance with applicable Federal, State, Open Door and program-specific policies and procedures, safety, environmental and infection control standards, guidelines and laws
• Covers staff duties in cases of planned and unexpected absences
• Plans and facilitates team meetings, plans agendas, ensures documentation of meeting activities and oversees follow-up actions as needed; ensures that staff are up-to-date on organizational initiatives and changes

PROGRAM MANAGEMENT

• Oversees program operations
• Develops and disseminates programmatic policies and procedures; ensures standardized workflows
• Uses data reports to monitor progress and identifies opportunities for improvement; implements quality improvement activities to ensure achievement of metrics and deliverables
• Serves as a point of contact for grant funders; completes grant applications, report writing, data submission, and budgeting activities
• Establishes SMART goals for the programs, ensuring alignment with applicable departmental, organizational and grant deliverables; implements improvement plans as needed to ensure goal achievement
• Ensures that substance use care and prevention services are fully integrated across all sites and lines of business
• Develops and maintains relationships with leaders at collaborating agencies
• Oversees the development of materials/tools and the implementation of program-relevant social media campaigns; ensures that all patient materials, activities, and programs are current, accurate and organizationally approved as well as culturally, linguistically and educationally appropriate for the patient population
• Addresses and resolves patient/client complaints or concerns and responds to incident reports Represents Open Door at events and delivers presentations

DIRECT CLINICAL CARE

• Provides clinical diagnosis, assessment and evidence-based behavioral health treatment and substance use counseling to individuals across the lifespan via individual, family and group modalities
• Works collaboratively with the patient, primary care team and other service providers to improve patient medical outcomes; communicates regularly with other care team members
• Develops treatment plans and goals in collaboration with each patient; ensures the participation of the health care team and other service providers as appropriate
• Provides crisis intervention and conducts “Warm Hand Off” assessments as needed
• Accurately documents all clinical interventions, diagnosis, symptoms, presenting problems, and applicable information in the Electronic Medical Record
• Incorporates health and wellness education and referrals to other providers as appropriate

BEHAVIORAL HEALTH CONSULTATION

• Maintains currency with emerging trends in substance use, mental health and co-occurring treatment and recovery; identifies strategies and opportunities for Open Door to modify or enhance current practices
• Provides training on mental health and substance use topics including co-occurring disorders
• Services as a subject matter expert, providing consultation on patient cases for staff
• Collaborates with staff to intervene directly with patients in complex situations, including accompaniment into the field if needed
• Participates, convenes and facilitates multi-disciplinary case conferences
• Other duties as assigned

COMMUNICATION

• Fosters communication within Open Door, and between Open Door and the community
• Demonstrates ability to function in a culturally sensitive manner within Open Door’s philosophy and mission

PLANNING

• Attends staff and other organizational meetings, as designated, to ascertain Open Door’s short- and long-range plans, programs, and goals within areas of responsibility
• Participates in staff development programs, educational activities, seminars, and training opportunities

COMPLIANCE MANAGEMENT

• Maintains patient confidentiality at all times per Open Door policies and procedures
• Adheres to National Patient Safety standards as defined by the Joint Commission on Accreditation of Healthcare Organization and Open Door
• Prepares and maintains documentation in compliance with Joint Commission standards and applicable city, state, and federal laws
• Meets annual mandatory training requirements

QUALIFICATIONS

EDUCATION

• Master's Degree in Social Work
• Current New York State registration and license as a Licensed Clinical Social Worker (LCSW)
• New York State Credentialed Alcoholism and Substance Abuse Counselor

EXPERIENCE

• Direct service experience required, clinical experience with behavioral health and/or substance use preferred
• 5+ years of progressive experience
• Staff management and program management experience

SKILLS

• Demonstrated leadership skills
• Superior staff management skills and the ability to coach, mentor, and train direct reports
• Excellent interpersonal skills (active listening, oral communication), including public presentation
• Highly organized and self-directed, able to multi-task
• Comfortable working in a fast-paced, high accountability environment
• Flexible and exhibits the ability to adapt as situations evolve
• Effective in problem solving and exhibits excellent judgment and prioritization
• Passionate about providing high quality care to low-income, under-served individuals, those lacking access to health care, people who use drugs, and other groups historically experiencing stigmatization
• Functions effectively as a member of an interdisciplinary team
• Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
• Mastery of computer use, including Microsoft Office applications
• Experience using Electronic Medical Records
• Strong writing, reading and data analysis skills
• Fluent in Spanish

ADDITIONAL REQUIREMENTS

• Must have valid NYS driving license and daily access to car

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands of residents in our communities, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 401(k), generous paid time off, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on organizational and individual objectives.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients and if this position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements.

Open Door is an Equal Opportunity Employment.