Associate Digital Success Manager - Aditi Consulting
San Francisco, CA 94105
About the Job
Summary:
You will be partnered with many cross-functional groups within the company, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions on that scale. You will obtain in-depth knowledge of company products, how they are adopted, and understand our customers and why they stay with clients while leveraging underlying data to inform new programs and opportunities. You’ll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line.
Job Duties and Responsibilities:
Automated Deck Creation:
Minimum Required Skills and Abilities:
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
#AditiConsulting
You will be partnered with many cross-functional groups within the company, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions on that scale. You will obtain in-depth knowledge of company products, how they are adopted, and understand our customers and why they stay with clients while leveraging underlying data to inform new programs and opportunities. You’ll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line.
Job Duties and Responsibilities:
Automated Deck Creation:
- Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool.
- Ensure that the decks are tailored to specific customer use cases, showcasing the relevance and value of for their unique requirements.
- Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
- Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights client's solutions.
- Scalability and Product Alignment:
- Design solutions that are scaled to accommodate a diverse range of enterprise customer profiles.
- Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities and drive strong product adoption and retention.
- Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers.
- Accountable to consumption, adoption, renewal and productivity savings goals
- Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.
- Actively participate in collaborative sessions to align deck content with overarching business goals.
Minimum Required Skills and Abilities:
- Demonstrate being data-driven to build insight: continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
- Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
- Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content
- Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs.
- Bonus points if you have experience with Matik or related deck-automation tools.
- Possess knowledge in the use of various content types and engagement methods, such as video, chat, social media, mobile, and email to execute digital programs
- Ability to leverage an effective track record of success to positively influence program execution across teams
- Display effective communication and team collaboration skills
- Demonstrate excellent communication skills (presentation, verbal and written)
- Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager
- Experience in building enterprise SaaS adoption programs is desired
- 3+ years of industry experience; 2+ years of related experience
- Adaptability, flexibility in the face of changing business requirements and conditions
- Knowledge in identity, security, access management, workflow, and/or developer-facing products
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
#AditiConsulting
Source : Aditi Consulting