Associate Collector - Western Union

Associate Collector – Santa Ana, Costa Rica

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as an Associate Collector.

Western Union powers your pursuit.

We’ll be looking to you to contact customers to determine the reason for payment and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens and procedures.

Role Responsibilities

• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May answer inquiries and resolve problems.
• Requires general knowledge of the organization, products, and/or services and also requires ability to navigate computerized data entry system or other relevant applications.
• Performs one or more of the following operational support Accounts Receivable reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume agents or special subscribers.
• Work with Supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds, work with Sales to coordinate the best attention to the agents.
• Performs various administrative functions including standard management reporting requirements and continue to maintain agents reconciled to achieve collection effort goals.
• Analyze risk of collection cases and different scenarios, to mitigate losses.

Role Requirements

• Bachelor’s degree or be a student in business administration or related.
• 1-2 years’ experience in consumer and/or commercial collections.
• English required (76% B2+ - minimum).
• Knowledge in excel (certification is a plus).
• Detail oriented, excellent organizational and operational skills, ability to identify key issues and multi-task under tight deadlines.
• Working hours: Monday to Friday from 10 a.m. to 7 p.m.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica-specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-CL1 #LI-Hybrid

Estimated Job Posting End Date:

01-18-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.