Associate Clinical Administrative Coordinator - Flint, MI - UnitedHealth Group

If you are in Flint, MI, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of (9am – 9pm M-F, Rotating Saturdays 9am -5:30pm). It may be necessary, given the business need, to work occasional overtime. 

Our office is located at 4100 South Saginaw St Flint, MI 48507. Employees will be required to work some days onsite and some days from home.

We offer 2 weeks of paid training. Monday - Friday 9am – 5:30pm. Training could be onsite or virtual 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification

• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers

• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles

• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention

• Handle resolution/inquiries from members and/or providers

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)

• 1+ years of customer service experience analyzing and solving customer problems

• Proficiency with Microsoft Word (ability to create, edit, save and send documents)
• Microsoft Excel (ability to create, edit, save and send spreadsheets)

• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of (9am – 9pm M-F, Rotating Saturdays 9am -5:30pm). It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• Experience working within the health care Industry and with health care insurance

• Clerical or administrative support background

• Knowledge of ICD-9 and CPT codes

• Experience working with Medicare and/or Medicaid Services

• Call center experience

Telecommuting Requirements:

• Reside within Saginaw, MI

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Experience working in a metric-driven work environment

• Ability to type and talk at the same time and navigate through multiple screens

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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