Associate Client Care Manager
Menlo Park, CA
About the Job /Job Overview
The ACCM manages the client plan of care, provides care coordination, and builds and nurtures client relationships. Their focus is on client satisfaction and retention. A successful ACCM will have strong communication and problem-solving skills and will be able to service multiple client accounts.
About Care Indeed and Core Values
Care Indeed is a well-established home care services company, and we are now making our way into home health. Our founders started this journey with a passion for providing the best compassionate care possible to our clients.
The ACCM must consistently demonstrate and foster the following core values and behaviors during all interactions with clients, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision making at Care Indeed. Successful Care Indeed team members are Accountable, Compassionate, and Empathetic. They: - Serve with Passion
- Do the Right Thing
- Do What They Say
- Make it Great
Ranked by FORTUNE as one of the Bay Area's 50 Best Places to work in aging services, our dedicated team is ready to grow!
Work & Benefits
- Medical, Dental, Vision insurance (waiting period is 60 days from hire date)
- Life and Accidental Death and Dismemberment Insurance
- 401k with matching (After completing 200 hours and six months of employment)
- You will be reimbursed for mileage and out-of-pocket expenses for any company-related initiatives if you use your own transportation.
- You are entitled to accrue 24 sick hours of paid sick leave, which you can use after your 90 days, to be allocated for illness or personal business each calendar year in accordance with our sick leave policy.
Education and Experience - Case management: 1 year (Preferred)
- Senior care: 1 year (Required)
Work Hours - Monday to Friday, 9:00 AM to 5:30 PM; days may be flexible based on the need
Duties and Responsibilities CARE COORDINATION - Coordinate with various stakeholders to ensure client care plan is accurate, up to date, and meeting the needs of the client
- Coordinate and attend client care conferences
CLIENT SATISFACTION & RETENTION - Receive caregiver and point of contact reports and requests and make sure they are documented and acted on
- Follow up with client and their point of contact to make sure any concerns have been addressed in a timely manner • Communicate with client and point of contact on a regular basis regarding the care plan and client or family needs
- Build and nurture relationships with clients and their point of contact through regular contact, communication, and in-person visits
- Provide quality assurance visits and check-ins DATA MANAGEMENT
- Monitor re-assessment deadlines
- Document client interactions and pertinent caregiver reports
- Monitor assigned accounts
- Other duties as required
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