Associate Center Director - Suvida Healthcare LLC

Who We Are

At Suvida Healthcare, we are not just caregivers; we"re compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

What You'll Do

Position Summary

Associate Center Directors are important spirited leaders at Suvida Healthcare that bring joy to every patient, patient family, and employee interaction. The Associate Center Director will oversee the daily operations in and around their clinics, and you will play a key role in the center"s overall success. Associate Center Directors are expected to communicate with department leads, hiring new and retaining staff, run care team operations to ensure performance including gap closure, and support all patient growth and retention related efforts. Associate Center Directors will engage in neighborhood and community activities, and generally ensure that clinic operations run smoothly and timely daily.

Responsibilities

• Manages daily operations alongside Director New Market Development and local leaders, including tracking towards performance objectives and gap closure
• Lead the effort to grow and retain the patient panel
• Support with leading the execution of in-clinic operational initiatives
• Problem-solving employee and patient problems in the moment
• Ensuring our patients are always delighted with the level of care and customer service they receive, performing swift service recovery if needed
• Ensuring our scheduling and billing processes are executed efficiently
• Overseeing our clinical and community areas, ensuring a welcoming environment
• Advocating for your clinic, team, and patients
• Being an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
• Supporting and contributing to on-the-ground marketing initiatives
• Generally ensuring clinic operations are running smoothly daily
• Oversight of the clinic's specialty provider network
• Ensure appropriate programs and activities are provided to meet patient needs and state and federal requirements
• Ensure clinic, operational programs and activities are adapted to meet changing needs of patients
• Oversight and hands – on management of all patient scheduling needs
• Coordinates recruitment, selection, and training of operational and clinical support staff.
• Schedules and assigns staff effectively, and continuously evaluates staff assignments to ensure quality care and program delivery to meet patient and clinical needs
• Support the Director, New Market Development with budgeting needs to ensure effective utilization of resources and reduce overhead
• Maintains and monitors utilization of resources, physical space, equipment, department protocols, equipment, standards, policies, and practices
• Develops, implements, and monitors performance improvement plans for team members to ensure compliance and address performance improvement opportunities
• Incorporates culturally and socially appropriate concepts within Suvida Healthcare's Lifestyle Medicine Programs
• Other duties as assigned

What You'll Bring

Knowledge, Skills, and Abilities

• 5+ years' experience in healthcare or related field
• 5 + years of management experience
• Bi-lingual-Spanish preferred
• Experience in designing, implementing, and evaluating large scale healthcare centers/clinics
• Experience in Value-based care operations
• Well versed in clinic unit economics
• Experience in value-based care reimbursement methodologies and value-based care contracting
• Strong leadership skills and strong influencing skills
• Incredible level of organization and detail orientation
• Excellent written and verbal communication skills with the ability to communicate effectively with leaders across the organization and external customers
• Experience maintaining operations according to an established budget
• Experience with growing a business, interacting with external stakeholders
• Passionate about culturally sensitive care, results driven individual and team player

Education, Experience, Licensure, or Certification Requirements

• Bachelor"s degree in healthcare or related field
• Master's Preferred

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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