Associate Business Services Manager - Gelfand Rennert & Feldman

About Gelfand, Rennert & Feldman
Founded in 1967, Gelfand, Rennert & Feldman ("GRF") is a leading full-service business management firm for an exclusive assortment of entertainers, executives and select high net worth individuals. Our 30 partners and over 600 staff members deliver comprehensive financial services in the fields of music, motion pictures, television, sports, literature, and other creative and performing arts. Our firm has offices in Los Angeles, New York City, Nashville, San Rafael, Wilmington, and London.

We are seeking an Associate Business Services Manager with experience leading a mail room staff to join our team of dedicated professionals.

Location: This position is based out of Century City (CA) on a full-time basis.

Overview of Role: The Associate Business Services Manager is responsible for all mail room processes, general operational support, and providing training/leadership to the Business Services group.

Responsibilities:

• Troubleshoot escalated service requests
• Provide training for new team members
• Coordinate workflow processes for Business Services Administrators 
• Assist in the coordination of facilities requests for offices
• Receive shipments from various couriers
• Scan, file, and distribute mail
• Pick up and route mail to appropriate locations 
• Assist with off-site storage files
• Make trips to bank and other off-site locations 
• Distribute and maintain stock of office supplies
• Restock mail drops
• Prepare cubicles and offices for new hires
• Other projects and duties as assigned

A successful candidate will possess the following qualifications:

• 2 years of experience in a similar role, with experience directly managing/supervising a team of staff
• High School Diploma or GED equivalent is required
• Solid interpersonal skills and other key soft skills (i.e., communication, time management, emotional intelligence, adaptability, active listening, critical-thinking, etc.) to create and maintain a trusting relationship with staff
• Expert written and verbal communication skills
• Proactive with strong attention to detail
• High standard of neatness and organization
• Ability to manage and train staff with clear direction
• Ability to problem solve and provide solutions in a variety of business situations
• Ability to juggle multiple projects and deadlines with strong follow-through
• Maintain a level-head when interacting with high-profile clients
• Intermediate knowledge of Microsoft Word, Excel, Outlook, and PowerPoint

Candidate information, including education and work experience, is verified upon an offer of employment. Falsification of application information may be grounds for denying employment.

Benefits & Pay

We offer a diverse and employee-friendly environment with great work/life balance. Our comprehensive benefits package includes:

• Multiple Medical, Dental and Vision plans (including HSA and FSA options)
• Generous paid time off policy
• Paid holidays
• Hybrid work flexibility
• 401(k) with discretionary match
• Discretionary performance bonus
• Tuition assistance and career advancement programs
• CPA program (employer-paid prep materials, paid time off to study and sit for exams, a CPA completion bonus, continued education and license renewals)
• Early office closures for major holidays
• Discretionary profit-sharing program
• Employee and client referral bonus 
• Commuter benefits
• Wellness program

This is an exempt position. Employee compensation is determined by a variety of factors including, but not limited to, employee education/training/credentials, employee work experience, work location (including if the employee will be hybrid or fully in-office), the scope and responsibilities of the role, internal peer equity, and market considerations. The expected base compensation hiring range for this position is $60,000 to $75,000 per year.

Gelfand, Rennert & Feldman is an Equal Opportunity Employer.

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