About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Workcompany with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track recordhere.

Position Purpose

Principal Duties & Responsibilities

• Provide technical support for customers and internal business partners by identifying, investigating, and resolving reported system issues.

• Support RLI Transactional Group operations and processes by performing various system configurations and admin activities.

• Work with the Transactional Group Management and the Business Analyst teams in order to identify key process or technology enhancements that directly support growth, retention, and customer centric business strategy.

• Work with the Business Analyst, Product Owner and RLI technology teams to develop, prioritize, and successfully execute on Transactional Group technology opportunities.

• Play a role in designing and documenting Transactional Group business and system processes.

• Play a role in identifying and documenting Transactional Group business requirements.

• Translate business requirements into functionality and manage requirements effectively. -*Identify and document test scenarios and, when necessary, perform system testing.

• Perform routine data analysis activities.

• Convey user preferences to development teams and demonstrate understanding of business users’ information needs.

• Stay abreast of technology standards/trends and relate to business problems.

• Work on special projects as needed.

Education & Experience

• Bachelor’s degree in computer science, information systems, business administration or related field and 0-2 years of relevant experience is preferred.  In lieu of education, 2-5 years of experience is required.

• Insurance industry knowledge or experience is preferred.  Candidate would be sponsored (by Company) to complete related industry certifications.

Knowledge, Skills, & Competencies

• Time management, problem solving and attention to detail.

• Understands project management and agile methodologies.

• Ability to analyze business needs and processes in order to find workable solutions.

• Ability to communicate findings and recommendations to internal contacts on business process matters.

• Ability to use software to analyze small amounts of data.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

• A data and analytical background and experience working on insurance-related products is preferred.

• Exposure to business process analysis and reengineering is preferred.

• Positive attitude and willingness to learn new skills.

• Ability to take notes for reference.

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Nationwide employment opportunities

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

  Financial Incentives

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)

• Annual bonus plans

  Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

  Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x Base Salary for Group Life and AD&D insurance

• Voluntary life insurance for purchase

• Critical Illness & Accident insurance

• Short-term and long-term disability benefits