Associate Benefits Specialist - Apex Systems

Job#: 2033521

Job Description:

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.
Apex has an opportunity for an AssociateBenefits Specialist that will sit in Berlin, CT.
Here are the details:                        
Position: AssociateBenefits Specialist
Location: Berlin, CT (100% onsite)
Rate: Negotiable based on experience
Duration: 6 month Contract to hire
Position Description:
Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence. Education/Experience: 0-3 years related experience required. Bachelors Degree or equivalent
Responsibilities:

• Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE areas including but not limited to:  Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
• Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
• Daily phone work using call management system.
• Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
• Provides accurate, consistent and timely responses to HR process, system and policy requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
• Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
• Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
• Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
• Performs various tasks as assigned

Required Skills:

• Heavy phone call experience
• Open enrollment and benefits
• Knowledge of HR basics
• Knowledge of HR basics.
• Adept at technology.
• Superior customer service skills.
• Excellent communication skills.
• Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
• Ability to successfully handle multiple tasks and changing priorities

Education/Certifications:

• Bachelors Degree or equivalent

Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.