Associate Benefits Administrator (Contractor) - Benefitfocus

Join our Benefitfocus Team! Benefitfocus is seeking professional and motivated Associate Benefits Administrators to support our customers during our Open Enrollment season. During this temporary assignment, the Associate Benefits Administrators will help guide customers by providing support via phone and email related to Benefit offerings. The goal of Associate Benefit Administrators are to convey knowledge, integrity, and a commitment to customer service to all of the customers they support. Associate Benefits Administrators are an integral part of the Benefits Service Center team and will receive excellent training and learning tools when they join Benefitfocus through our Benefitfocus University training program.�

Essential Duties and Responsibilities:

• First pass resolution of telephone inquiries that may be technical or non-technical in nature, regarding company products and general benefits information.
• Respond to phone requests from end-users who are utilizing our online benefits enrollment application as it relates to benefit plan details, functionality, navigation and general use of software applications
• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Accurately create and document each customer interaction within our case tracking system (Salesforce)
• Contribute to a team effort by accomplishing results as needed
• Demonstrate and provide exemplary customer-service in all interactions
• Other duties as assigned

• BA/BS or Associates Degree
• Minimum of two years previous service industry or professional services experience�
• Successful track record providing anticipatory customer service
• Professional phone presence required
• A passion for helping others and resolving issues
• Excellent customer service and client relationship skills
• Ability to handle multiple tasks at once
• Able to thrive in a fast paced and innovative work environment
• Ability to escalate issues as needed
• Excellent communication skills