Assoc Implementation Specialist - CDK

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

In this role, you'll be the driving force behind our customer's implementation experience. Our customers are API Publishers and APP publishers, that consists of ISVs, Dealers, and OEMs. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and execution of onboarding and development services to customers' users virtually.

The Associate Implementation Specialist performs system configuration activities, ensures end-to-end readiness of the implemented solution, and monitors the onboarding process with a focus on minimizing time to value for the customer. Working independently or as part of a team; Associates initiate, coordinate, and facilitate onboarding and development plans while matching customer needs with purchased products. Associate Implementation Specialists resolve issues and/or escalate; accordingly, employing CDK Global implementation processes and procedures. An Associate Implementation Specialist must be able to work in a fast-paced environment, can spend long periods of time on investigating and coordinating with internal teams and have a passion for training virtually, problem solving, and a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.

Responsibilities

• Develops strong working relationships with cross-functional team member
  
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  CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

  At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

  CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

  Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.