Assistant Vice President, Sales & Client Success - Emblem Health

• Strategically lead the end-to-end client experience including sales, implementation, account management and reporting,
cultivating alignment to fuel WellSpark Health's continued growth.
• Drive company growth through new client acquisition and client upsells by leading a team of people, systems, processes and
partnerships to optimize sales effectiveness and ensure client success.

Principal Accountabilities

Business Development
• Drive achievement of annual revenue targets via holding sales team accountable for achieving quotas.
• Lead distribution of sales of WellSpark Health's (WSH) products and services through various sales distribution
channels, including employers, brokers/consultants, strategic partners and directly to consumers.
• Build processes to seamlessly move new business from sales to implementation to ongoing account management
• Identify, develop and manage strategic partnerships; cultivate relationships that lead to new business.
• Provide leadership and direction for all sales activities, including RFP's as well as presenting finalist and capability
presentations to prospects.
• Identify and eliminate sales process bottlenecks and inconsistencies.
• Oversee the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to
the business; define and deliver techniques to improve the funnel performance for sales management.
• Produce and review actionable and accurate sales reporting.
• Define and refine customer segmentation; help create a plan to research new prospects nationally and across multiple
sales channels.
• Partner with Leadership and marketing agencies/resources to develop messaging and communication campaigns that
reach target audiences.
• Research and inform the team on competitor strategies and market/industry developments.
• Communicate and network proactively through social networks about WSH.
• Find opportunities to showcase WSH thought leadership in conferences, speaking engagements, certifications and
awards that will enhance the brand.
Lead Client Success
• Lead the transition of clients for the entire cycle, from prospect through client.
• Develop, lead and provide direction for efficient, customer-focused implementation standards/processes.
• Negotiate profitable renewals while accounting for both the client's needs and the needs of WSH.
• Drive client retention by building and implementing efficient seamless processes and cultivating world-class service
from the WSH account management team.
• Provide direction to account management team, including accountability for day-to-day client support.
• Lead the account management team to achieve annual upsell/cross-sell expectations/goals.
• Collaborate with leadership across the organization to meet client expectations and deliver on WSH's promise.
• Communicate feedback from clients to others across the organization as appropriate to support continuous
improvement.
• Act as the "voice of the customer" and lead conversations, drive satisfaction survey collection, and keep up with
industry benchmarks and productivity metrics.
• Develop and lead ongoing reporting strategy for clients and ensure we tell the story of WSH's interventions aligned to
market/client expectations.
• Other duties as directed or required.

Education, Training, Licenses, Certifications

• Bachelor's Degree; Master's Degree preferred.

Relevant Work Experience, Knowledge, Skills, and Abilities

• 10 - 12+ years' experience leading teams, ideally sales and/or client facing, preferably within wellness or similar industry.
• Excellent written, oral and interpersonal communication skills including public speaking.
• Strong negotiation skills.
• Passion for and understanding of employee wellbeing industry trends.
• Demonstrated ability to work independently.
• Demonstrated ability leading through influence across all levels of the organization.
• Ability to develop and drive recommendations through the organization showing initiative across functions.
• Proven and accomplished in influencing teams internally while forging exceptional external relationships with suppliers,
customers, and key stakeholders in the business.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Strong strategic capabilities, forward thinking, strategically agile, innovative and comfortable with ambiguity and driving
change.

Additional Information

• Requisition ID: 1000000540