Assistant Vice President, Property & Casualty - MST Insurance Solutions, Inc

Job Title: Assistant Vice President

Classification: Exempt

Department: Property & Casualty

Location: Torrance, CA OR Schaumburg, IL / Hybrid/Flexible

Reports to: Vice President

Job Description

Job Title: Assistant Vice President

Classification: Exempt

Department: Property & Casualty

Location: Torrance, CA / Hybrid/Flexible

Reports to: Vice President

Overview

Under the direction of the Vice President (VP), the Assistant Vice President (AVP) acts as the primary expert resource and first point of contact for a select number of large, complex clients, which includes research/analysis and handling of a wide variety of client questions on coverage/eligibility and contractual issues. The AVP will aid the Vice President with formulating and administering the department and/or organizational policies. The ideal candidate will be required to have a book of 5-10 large accounts as well as serve as a secondary on our top 20 accounts and assist in the management of the Property & Casualty staff, which includes assisting with training and workflow. The AVP will also assist the VP as it relates to the insurance carrier and vendor relationships.

Essential Duties & Functions

Other duties may be assigned.

• For new and renewal business, analyze relevant client data, conduct market comparisons by analyzing insurance rate and renewal information and obtaining proposals, strategize with the client, make recommendations to clients regarding coverages and exclusions, and negotiate premium on behalf of the clients for best alternatives. Look for ways to enhance coverage, minimize risk and overall cost of risk.
• Provide marketing and new business development support to producers, including presentations and proposals, participating in meetings with prospective clients as part of the team.
• Manage day-to-day account transactions including data entity acquisition, property acquisitions, exposure changes, contract reviews, coverage analysis and program recommendations with intensive client interaction.
• Assist VP in the development, coordination, and maintenance of claim process and activities.
• Coordinate with VP and Loss Control Consultants to develop business plans and strategies for P&C department that ensures attainment of book of business and retention goals and profitability.
• Assist VP with overall client service delivery.
• Cultivate and maintain ethical good standing vendor relationships, look out for and research new products and technologies that will enhance services to clients.
• Develop sales or cross-selling opportunities with current clients.
• Maintain confidentiality of Company and customer information including pricing, growth projections, market share and other materials that can be used by the competition.
• Serve as subject matter expert and team lead for Account Representatives and Account Managers to explain coverages and alternative marketing strategies to build their knowledge and improve their overall retention.
• Perform supervisory functions during the absences of the VP such as maintaining/approving work hours, timecards, PTO/leave approvals, disciplining, in accordance with company policies and applicable laws.
• Ability to identify strengths and challenges within the department. Work with the VP to implement plans and promote strengths, find solutions.

• Perform special projects and other miscellaneous duties as assigned by VP and Senior Management.
• Maintain high ethical standards in the workplace.

Non-Essential Duties

Other duties may be assigned

• Conduct sales presentations utilizing Company sales materials.
• Report all irregular issues and problems to the management for solution.
• Maintain good communication with office staff members, client contacts, insurance carrier representatives, and outside contacts.
• Comply with all company policies and procedures.
• Responsible for maintaining a clean and safe working area by participating in all aspects of the Company's Safety Program.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor's degree from four-year college or university, or insurance designations with equivalent work experience.
• Minimum of ten years of P&C related experience in a broker environment.
• Proficient with AMS360 and MS Office Suite.
• Excellent team leadership skills.
• Ability to maintain a high level of confidentiality.
• Excellent verbal and written communication skills.
• Ability to work independently and make accurate decisions and demonstrate good judgement.
• Detail oriented with excellent organizational and time/project management skills.
• Must obtain and maintain active Property and Casualty Insurance Agent License.
• This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. If required, acceptable results of a Motor Vehicle

Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements of this position.

• Must be available for offsite meetings with clients.
• Must have a positive work attitude with strong teamwork skills that includes a willingness to assist other team members when in need.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Communication: Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
• Customer Focus: Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Drive for Results: Pursues goals with energy, drive, and a need to finish. Does not give up, faces resistance or setbacks well; pushes self and others for results.
• Job Knowledge: Refers to the amount of relevant job knowledge and skill you have. Includes awareness and possession or mastery of special facts, practices, manual skills and techniques and decision-making methods. How well the employee is knowledgeable of services, policies, and procedures.
• Judgement: Able to make decisions that are sound, accurate, timely and supported by the reasoning and inclusion of others.
• Negotiating: Able to negotiate with both internal and external groups. Finds solutions that match the needs of all parties.
• Organizing: Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Presentation Skill: Uses communication skills to develop messages for various audiences. Able to measure audience response and adapt accordingly.
• Priority Setting: Plans and organizes work activities. Knows what will help or hinder accomplishing a goal.
• Problem Solving: Able to solve problems using logic, judgement, and data to determine effective solutions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.