Assistant/Vice President of Shelter Services - Lantern Community Services Inc

Job Title: Assistant/Vice President Shelter Services (title and salary based on years of exp.)

Reports to: Senior Vice President, Shelter Division

Status: Full-time

Classification: Exempt

Job Location: Shelter Sites across the organization, travel to sites required.

Work Schedule: Monday – Friday, some weekend or evening hours as needed.

Salary: $115K-$125K (salary based on corresponding title and years of experience)

Objective:

Lantern Community Services is seeking a highly experienced, energetic (Assistant) Vice Presidentof Shelter Services to oversee three current shelter sites, as well as any new sites that will be added to our growing Shelter Division. We are seeking a transformational and innovative leader for this new position! Reporting to the Senior Vice President of the Shelter Division, the A/VP of Shelter Services will plan, direct, coordinate, and oversee activities to ensure development and implementation of all programming and social services for the portfolio. Responsibilities include direct supervision, training, and development of each site’s Program Directors, Directors of Social Services and their teams, oversee and track placement targets, ILPs, reunification efforts, and other social service needs of our asylum-seeking families. The A/VP will partner and collaborate regularly with the A/VP of Operations and other Operations staff in co-facilitating a collaborative, efficient, and supportive environment between both departments. The A/VP of Shelter Services will also manage high level relationships and correspondence with the Department of Homeless Services (DHS), train and implement emerging DHS policies, campaigns, and standards in ensuring contract compliance. The A/VP of Shelter Services will also be expected to expand the division’s capacity and quality of on-site services, to source and integrate health and mental health providers, as well as develop efficient referral tracking and follow-up processes. The A/VP of Shelter Programming will also co-chair the division’s Internal Review Committee, presiding over the monthly meeting with their Operations counterpart.

Supervisory Responsibilities:

• Recruits, interviews, hires, trains, develops, and supervises a team of Program Directors
• Oversees the daily workflow of the department
• Manages performance of direct reports through regular supervision and meetings
• Ensures quality deliverables are met within required timeframes
• Monitor quality improvement via generated reports, scorecards, internal audits, and other data in evaluating programmatic performance
• Provides constructive and timely performance evaluations
• Manages performance improvement of employees in accordance with company policy
• Partner with the A/VP of Shelter Operations and their Operations teams in promoting a collaborative culture of communication and teamwork regarding service delivery and the general operation of each shelter site
• Collaborates with agency training department, conducts de-escalation and crisis intervention trainings
• Facilitate regularly scheduled Programs-specific staff meetings with PDs and their teams
• Participate in Incident Review Committee meetings, as well as agency staff and leadership meetings, as identified by Senior Vice President of Shelter Programs

Management of Social Service Facilitation:

• In collaboration with the Senior Vice President of the Shelter Division, establishes, implements, and communicates the strategic direction of the organization’s shelter division
• Establishes, communicates, and implements shelter services-related policies, practices, and standards to ensure effective and consistent support and execution.
• Ensures division is in compliance with audit standards and responsible budget stewardship
• Occasional review of HRA210e packets, incident reports, ILP’s, etc.
• Administers day to say social service programming of shelter sites in accordance with DHS and OTDA regulations.
• Attend all DHS meetings and trainings, representing the Shelter division
• Oversee and liaise with on-site and community partners to provide innovative, trauma-informed high-quality services
• Along with the individual PD for the specific site, prepare for and be present for all audits
• Collaborate with PDs and DSS’ to identify, design, and implement successful placement, engagement, and documentation strategies at each site
• Prepare and respond to all Programs-relevant Corrective Action Plans
• Investigate client grievances and manage ombudsman complaints
• Ensure funder requests and reports are submitted on time
• Review and maintain facility budgets with fiscal and Executive Leadership
• Serves as social service lead for all new shelter projects and expansion
• Performs other related duties as assigned

Required Skills:

• Excellent verbal and written communication skills
• Strong supervisory and leadership skills that motivates and inspires their team
• Excellent organizational skills and attention to detail
• Strong de-escalation, crisis management, and problem-solving skills
• Critical thinking, systems-driven, and solutions focused
• Strong project management skills
• Exceptional interpersonal skills
• Extensive knowledge of emerging trends and best practices in the field of shelter programming
• Highly experienced with CARES
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Master’s degree required; LCSW/LMSW/LMHC preferred
• Minimum of 10 years relevant DHS Shelter experience including progressive responsibilities, project management, inclusive of least 5 years of supervisory experience as a PD, DSS, etc
• Previous experience in senior management capacity and/or multi-site management preferred
• Experience working with clients living with chronic health conditions, mental health concerns, and substance use, as well as people with histories of chronic homelessness required. Experience with families and immigrant population a plus!
• Project and Vendor Management experience
• Experience with additional electronic systems such as Site Compliance and Salesforce preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Travel to a variety of sites and workplaces throughout the boroughs.

Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.