Assistant Tech and Operations Analyst - Interpret LLC

Role Location: Culver City, California

Assistant Tech and Operations Analyst

About the Role

We’re seeking an Assistant Tech and Operations Analyst to join our team at 600 Corporate Pointe in Culver City, California. We need someone to coordinate technology setups for focus groups and playtests, assist with in-office tasks, and support participant recruitment and logistics. This role reports to the Operations Manager/Technical Analyst and can be part-time or full-time, with availability required for afternoon and evening sessions. Occasional weekend work and travel to our Dallas office may also be necessary.

You will work with the Operations Manager/Technical Analyst to set up and take down computers and hardware for research involving multiplayer PC, console, and mobile video games, as well as online streaming and communication software like OBS, Zoom, and Microsoft Teams. Additional duties include general office maintenance, such as moving furniture, refilling supplies, and preparing meeting rooms. You will also assist with recruiting and coordinating participants for research studies, ensuring they meet qualifications and managing communication with them. Training on the specific technology will be provided, but an interest in and experience with gaming and streaming setups is preferred. Occasionally, you will face strict deadlines and may need to troubleshoot issues quickly. You will also help enforce strict confidentiality protocols for in-progress, unannounced video games.

Company

Interpret is a global media, entertainment, and technology insights agency. We work with the biggest brands in entertainment and technology, across video games, movies and television, consumer electronics, social media, and advertising. While headquartered in Los Angeles, our team spans the globe. We have offices in Dallas, San Francisco, London, Munich, Shanghai, and Seoul, and a network of strong local partners around the world. We are specialists in global consumer insight, with the majority of our engagements involving multiple markets and languages. For more information, visit https://interpret.la/.

Responsibilities

• Tech Setup and Management: Coordinate and manage the setup and takedown of streaming and playtest technology for in-house focus groups and playtests. PC configuration skills are essential.

• Virtual Meeting Coordination: Schedule and coordinate virtual meetings using Livestorm, Zoom, and other platforms. Ensure smooth technical operations by conducting tech check-ins with participants and managing links and schedules.

• Hardware Monitoring: Oversee and troubleshoot streaming and playtest hardware during sessions, including managing OBS software and peripheral devices such as USB microphones, webcams, and multiple PCs.

• Participant Coordination: Assist with participant check-ins, NDA and consent forms, and support group moderators to ensure smooth sessions. Be capable of commanding the attention of groups of gamers, providing clear instructions on steps involved in testing game builds and/or reviewing game materials, and ensuring that group participants comply with these steps.

• General Office Tasks: Handle building and facility requests, paperwork tasks, food orders, and other standard office duties.

• Recruitment Support: Assist in recruiting qualified participants for research studies using the Good Gamer Group panel. Ensure participants meet study qualifications and manage communication with them.

• Project Coordination: Track project progress, coordinate logistics, and ensure the right participants are in the right place at the right time.\

Key Skills Needed

• Strong familiarity with consumer tech, especially Windows PCs and game consoles.
• Experience using OBS, Discord, and other recording/communication platforms.
• Familiarity with Microsoft Office, including Word, Excel, and PowerPoint.
• Creative problem-solving skills for tech and streaming issues.
• Attention to detail and ability to work under tight deadlines.
• Dependable and able to follow directions clearly.
• Team player, ready to assist the Operations Manager/Technical Analyst and work with analysts and clients.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills; able to speak and write in a clear and concise manner.
• Strong phone and customer service skills.
• Adherence to confidentiality and security protocols.

Preferred Qualities, but not mandated

• An interest in gaming, including knowledge of the major games, consoles, and publishers

Experience
0-2 years of experience in a technology-related role and/or an office environment

Salary
The pay range for this position at the start of employment is expected to be between $18 -$20 per hour, is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business