Assistant Store Manager - Hotel Chocolat Group plc

Job Title: Customer Experience Associate

Responsibilities:

• Provide exceptional customer service, ensuring a delightful shopping experience.
• Assist customers with product selection, inquiries, and order processing.
• Maintain product displays and ensure the store is well-stocked and organized.
• Engage with customers to promote our range of chocolates and the Velvetiser.
• Handle customer feedback and resolve issues promptly and professionally.

Qualifications:

• Previous retail or customer service experience preferred.
• Passion for chocolate and knowledge of premium products.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.