Assistant Store Manager, Visual - Franklin Mills F360 - Forever 21

Overview

Forever 21 has been a leader in the global fast fashion market since its humble beginnings in Downtown LA. Today we operate 350+ stores across the USA and a robust e-commerce platform. Forever 21 is a powerhouse. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

With a renewed focus on the customer experience, we offer high-style designs and fashion basics with compelling values and a dynamic store environment. Whether we're collaborating with your favorite brands, and influencers or setting trends - we are always striving to make Forever 21 your go-to fashion destination to shop, work, and play!

Join us - tomorrow is yours to define Forever!

The Assistant Store Manager Visual will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Assistant Store Manager Visual will focus on creating an exciting and enticing store ambiance that will work in line with the Company's value to drive customer satisfaction and deliver the best in store customer experience. Alongside the Store Manager, the Assistant Store Manager Visual must be a role model for the company, the customer first mentality and the culture.

Responsibilities

• Works directly with Store Manager to set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.

• Drives results through creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience with the company for both the customer and the employees.

• Assists in setting the tone and standards that drive customer satisfaction that will lead the business to be recognizable within the market, while maintaining flexibility in supporting store operation functions.

• Works with Store Manager and other members of management to create processes or programs in store that will drive sales and bottom-line profitability. Reinforces customer service values by coaching FT Store Supervisors, PT Store Supervisors and Sales Associates.

• Contributes in the coaching of visual expectation and education of the brand to help guide FT Store Supervisors, PT Store Supervisors and Sales Associates in maximizing their product knowledge through customer service interaction.

• Stays up to date on retail trends and creates initiatives that aid in creating a notable customer experience.

• Communicates regularly with the management team regarding all aspects of sales, visual execution, customer feedback and FT Store Supervisor, PT Store Supervisor and Sales Associate performance.

• Develops the plan for floor sets, translates it into implementation steps and directs the other store assistant managers, leads and brand ambassadors to execute.

• Oversees all window execution, installs and styling of all window and interior mannequins.

• This includes making presentation adjustments based on store design type and assortment levels.

• Analyzes field merchandise reports and make necessary product placement/adjustments based on selling and field merchandise reports.

• Trains, coaches and directs FT Store Supervisors, PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.

• Leads overall store earnings by driving top line sales and managing controllable contribution practicing Leader on Duty tasks.

• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred.

• Must have at least 2 to 4 years of retail management experience.

• Must have proven visual merchandising skill and ability within a high-volume retailer.

• Must demonstrate a strong customer focus.

• Must be skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency.

• Must be capable of conducting training workshops to instruct and achieve company standards.

• Must be cross-functionally sound in store operations. May be asked to step into Operations roles dependent on business needs.

• Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.

• Must have excellent interpersonal skills and be able act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.

• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.

• Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend, and holiday shifts.

We actively encourage our current and future employees to:

Unleash your style - where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code showing up in a way that makes them feel comfortable, stylish, and unique!

Embrace your individuality - we value the diverse perspectives, talents, and backgrounds that make each person one-of-a-kind. We celebrate what makes you exceptional!

Own your Journey- Where personal & professional growth goes hand in hand. Embrace your journey, learn, adapt, and make a lasting impact. At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC!

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law ("Protected Characteristics").