Assistant Store Manager - TAG Heuer Boutique - Christiana Mall - REEDS Jeweler

Are you ready for an exciting new opportunity to work as a Boutique Assistant Manager for TAG Heuer? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, open minded, and self-confident people who are connected to the future.

This store is owned and operated by REEDS Jewelers, with a TAG Heuer branded storefront and exclusively sells TAG Heuer products. REEDS Jewelers celebrated our 78th Anniversary in 2024. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Boutique Assistant Manager that can ensure the store's success through supporting the Store Manager's initiatives in driving team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution.

If you're excited to help lead TAG Heuer's team, we want to connect! Please submit your resume for immediate review.

POSITION SUMMARY

The Boutique Assistant Manager supports all aspects of the retail store operations and leadership for the Sales Associate team. The successful candidate will possess the ability to:

• Elevate and empower a team

• Support strategies for maximizing sales and profits within the boutique

• Motivates selling specialists through accountability and empowerment

• Supports the vision of how to create loyalty to the TAG Heuer brand

• Understands and builds connections within the broader community and market

• Collaborates to build viable marketing and event concepts

• Facilitates conflict resolution with agility, empathy, and confidence

• Strong communication skills with team members, customers, and corporate support

• Dedicated to meeting the expectations and requirements of internal and external clients

Sales Generation:

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills

• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals

• Assists Boutique Manager with execution of store marketing initiatives

Customer Service:

• Provides superior customer service

• Greets all customers

• Offers assistance in accordance with store customer rotation system

• Answers all customer questions, offers alternate product if requested product is not available

• Seeks assistance when unable to fully meet customer needs

• Processes customer repairs when requested

• Sends thank you notes to customers within two weeks of a purchase

• Maintains store log of customer product requests

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.

• Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily

• Ensures facility maintenance, presentation and organization

• Exhibits proficiency in computer programs used by the Company

In absence of Boutique Manager:

• Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished

• Receives any delivered product into inventory and makes sure it is merchandised correctly