Assistant Store Manager Sales - House of Sport - House of Sport
Knoxville, TN 37919
About the Job
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
Job Duties & Responsibilities
Experience
Hires and builds strong teams by partnering closely with the Executive Director or Common Purpose Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflect the communities that it serves.
Follows standard operating procedures around performance management when handling teammate discipline, appraisals, performance concerns, and making recommendations with respect to the termination and advancement of teammates.
Directly manages team in assigned departments (Apparel, Footwear, and Hardlines) and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach or MOD.
Leads through coaching and development by providing in-the-moment coaching by creating space for leaders to identify opportunities within the store or a specific task, allows them to think through actionable solution.
Point of contact for implementing training initiatives, bringing the vision and experience to life. Conduct one on one teammate conversations, assist with facilitating training workshops and conduct role play exercises to ensure all teammate are meeting the needs of the athlete.
Partners with peers to deliver a great Athlete experience in specialized areas of our business, i.e. Rockwall, MultiSport Cage. Social Fitting Room, Golf Services etc.
Service
Regularly conducts data digs using financial and operational tools (e.g., Medallia, Peak Weeks, Intera, etc.) to uncover business trends beyond the surface and leverage insights when building out financial and operational strategies for the store; controls expenses and drives sales to maximize ROI.
Utilizes Legion guidelines, workload planner, and budget to build effective schedules across assigned departments to best serve the Athlete
Cascades the companys vision and provides direction enabling teammates to understand how their responsibilities and actions directly align to the Commom Purpose, Overall Performance, and Global Success of the organization.
Empowers teammates to identify challenges utilizing root cause analysis when reviewing data, trouble-shoots solutions, and helps them to understand and cascade the why behind our actions.
Responsible for meeting budgets in the areas of sales and profitabilty including all Profit & Loss (P&L) categories, metrics and overall store results.
Community
Creates opportunities to get involved with the communities, hosting events, support volunteer opportunities, etc.
Actively recruits within the community to ensure the stores teammates reflect the communities that it serves.
Takes time to gain a deep understanding of both industry and competitor trends to better prepare the teammates to serve the Athlete.
Supports Experience and Community Teams with in-store events
Product
Ensures the key strategies developed from our CSC partners are executed correctly and maintained through the product life cycle driving now business sales.
Oversees the planning, scheduling, and execution of all seasonal Gameplan sets and updates in assigned department(s)
Walks the store routinely to validate visual standards are being maintained, identifying any opportunities based on sell through, new receipts, sales trends and working with teammates to react quickly
Educates and empowers the team to be technical experts by taking ownership of high standards; creates opportunities for them to learn and showcase their skillset, product knowledge, operational excellence, and visual execution; never overlooks an opportunity to celebrate achievements and highlight a teammates impact, contribution, or growth.
Leadership
Drives the overall financial performance of the store by implementing strategies to improve through the areas of sales, expense, all P&L categories, metrics, and store contribution
Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates. Responsible for making recommendations with respect to the termination and advancement of teammates.
Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect. Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.
Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work.
Leads, directs, and develops a large workforce.
QUALIFICATIONS:
High School Diploma or Equivalent
1-3 years experience
1-3 of retail management experience (or customer-focused experience)
Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.