Assistant Store Manager - Restore Hyper Wellness, Sugar House - Restore Hyper Wellness of Utah

At Restore Hyper Wellness & Cryotherapy, we are revolutionizing the wellness industry with our state-of-the-art cryotherapy and wellness solutions. Our mission is to enhance our clients’ health and performance through innovative treatments and exceptional service. We are seeking a dynamic and driven Assistant General Manager to join our team and help us deliver unparalleled experiences to our clientele.

Position Overview:

The Assistant General Manager will play a key role in supporting the General Manager in overseeing daily operations of our Cryotherapy and Hyper Wellness studio. This role demands a proactive leader who can effectively manage staff, ensure operational excellence, and drive client satisfaction. The ideal candidate will possess a blend of leadership skills, operational expertise, and a passion for wellness.

Key Responsibilities:

• Operational Management:

  • Assist in the daily management of studio operations, including opening and closing procedures, equipment maintenance, and inventory management.
  • Ensure adherence to health, safety, and sanitation standards, including proper use of cryotherapy equipment and other wellness modalities.

• Staff Supervision and Development:

  • Support recruitment, training, and development of studio staff, including wellness practitioners, customer service representatives, and support staff.
  • Foster a positive work environment through effective communication, team-building activities, and performance feedback.

• Customer Experience:

  • Oversee client interactions to ensure exceptional service and satisfaction, addressing any concerns or issues promptly.
  • Implement and refine customer service protocols to enhance the overall client experience.

• Sales and Marketing:

  • Assist in the development and execution of marketing strategies, promotions, and community outreach initiatives to attract and retain clients.
  • Monitor sales performance, track key metrics, and assist in achieving revenue targets.

• Administrative Duties:

  • Manage scheduling, payroll, and other administrative tasks to support smooth studio operations.
  • Prepare reports on operational performance, client feedback, and other relevant metrics.

• Innovation and Improvement:

  • Stay updated on industry trends, new technologies, and best practices in cryotherapy and wellness.
  • Contribute ideas for new services, programs, and operational improvements to maintain a cutting-edge studio environment.

Qualifications:

• Proven experience in a management role, preferably in the wellness, fitness, or hospitality industry.
• Canva and social media experience prefered.
• Strong understanding of cryotherapy and wellness modalities is a plus, with a willingness to learn and adapt.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage multiple tasks, solve problems, and make decisions effectively.
• Proficiency in Microsoft Office and experience with studio management software is preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, Wellness, or a related field is preferred.
• Minimum of 3 years of experience in a management or supervisory role, with a focus on customer service, sales and operational excellence. 

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• A vibrant and supportive work environment with access to modalities in a cutting-edge wellness facility. Including discounts to several business partners.
• Complimentary access to our cryotherapy and wellness services.

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