Assistant Store Manager - Coen
Pittsburgh, PA
About the Job
Position Overview:
Job Title: Assistant Store Manager
Location: Pittsburgh, PA
Salary: $19 / Hourly
The Assistant Store Manager (ASM) is responsible for supporting the Store Manager and District Manager in the execution of the entire store’s operations and is expected to deliver a clean, friendly, and in-stock experience to all customers. The ASM is also responsible for meeting performance and profit goals. These objectives include assisting in the selection, development and training of all team members in the store. The ASM ensures an exceptional customer experience that supports our vision to become fast and casual “to go” with world class convenience.
Responsibilities & Essential Functions:
The Assistant Store Manager (ASM) is responsible for supporting the Store Manager and District Manager in the execution of the entire store’s operations and is expected to deliver a clean, friendly, and in-stock experience to all customers. The ASM is also responsible for meeting performance and profit goals. These objectives include assisting in the selection, development and training of all team members in the store. The ASM ensures an exceptional customer experience that supports our vision to become fast and casual “to go” with world class convenience.
Responsibilities & Essential Functions:
- Work with store team to deliver a clean, friendly, and in-stock experience to every customer, every day, all the time.
- Assist in supervising the day-to-day task assignments and performance for team members in all areas of the store.
- Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Ensure execution of all plans.
- Manage inventory to keep shelf offerings full, be aware of waste, communicate consistent vendor stocking issues to the DM; proactively recognize trends across the store. Proactively manage cash management procedures.
- Foster and develop a learning environment to develop team members for growth.
- Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidents in the appropriate time frame. Ensure compliance with all federal and local laws and with all company policies and procedures.
- Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated, and sustained procedure.
- Manage matters relating to team members and the store team – recruiting, hiring, training, coaching, team member engagement and performance management.
- Consult with District and Store management team to make final hiring decisions.
- Allocate appropriate and adequate resources necessary for effective training execution. Validate that all associates are trained to perform their jobs safely, effectively and to provide great customer service. Conduct all aspects of management training. Oversee and monitor the effective training of all associates to ensure proficiency of skills.
- Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
- Ensures employees follow all Company policies as detailed in the Employee Handbook.
- Identify qualified candidates, perform interviews as needed, make employment decisions in accordance with policy including, but not limited to hiring, evaluating, scheduling, training, and disciplining as needed.
- Assist with the responsibility for labor, time and attendance reporting, compensation related issues, and serves as liaison between Team Members and the Home Office.
- Learn to provide training for new and existing Team Members to appropriately handle customer service needs.
- Learn to provide continuous support and coaching of team members. Conduct periodic employee reviews related to safety, sales, service, and performance.
- Maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the store and foodservice area is presentable and in-stock.
- Ensure compliance with training programs including monitoring Coen Academy.
- Follows Incident Reporting Instructions and reports any safety concerns or related incidents timely.
- Maintains professional appearance in accordance with the company dress code policy.
- Cross trained in Operational and Kitchen responsibilities.
- Can close the store on a regular basis working primarily the second shift.
- Fulfill other duties and assignments at the direction of the Store Manager.
- Must have a desire to progress into a Store Manager role.
Audits & Compliance:
- Maintains appropriate control of assets and periodic cash audits.
- Reviews monthly P&L statements, works with District Manager to create, and implement action plans to continually improve results.
- Implement Loss Prevention measures according to company policy.
- Complete daily, weekly, monthly, and annual reports in a timely manner.
Education, Experience:
- High school diploma or equivalent preferred.
- 2 years of leadership experience required, preferably in a retail, QSR, or convenience store environment.
- Ability to learn and utilize the store’s computer applications required.
- Exceptional customer service, superior relationship building, and strong leadership skills required.
- Highly effective written and oral communication skills required.
- Ability to multi-task and prioritize tasks for team members.
- Experience, skills and abilities consistent with Core Values and Leadership Competencies.
- Availability to work all shifts, weekends, and holidays, based on business needs.
- Must be able to pass pre-employment background check.
- Reliable transportation is required.
Licensure/Certification:
- Serv Safe/Other State or County Certifications within the first 90 days of employment.
Benefits:
- Health, Dental, Vision insurance
- Paid Time off
- 401K
Source : Coen